Visitor Engagement Representative (Temporary)

Visitor Engagement Representative (Temporary)

The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities. We are a place of gathering and learning, committed to fostering an inclusive understanding of human creativity.

The Engagement team creates and maintains a thriving hospitality experience for all who visit the museum. Under the Engagement umbrella, they serve as ambassadors for the intentional, warm and inviting culture they create across campus and manage operations during museum operating hours.

The Visitor Engagement Representative facilitates admissions and coatroom services while supporting exhibitions, events, lobbies, and information desks to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment and consistently providing exceptional service to all guests.

Responsibilities:

• Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
• Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs.
• Assists with admission sales, checkroom, event and exhibition scanning, member bar admissions, lobby greeting, information desks, and other responsibilities, as needed. Provides additional support for special events and programs outside of normal museum operating hours as needed.
• Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits.
• Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
• Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
• Utilize manager/guest feedback and an opportunity to improve the customer service approach.
• Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
• Takes initiative to assist other Member/Visitor Engagement colleagues as needed.
• Equipment used to perform the job: Galaxy point of sale system; Qudini Virtual line software; MS Office, including Word & Excel; Google Workspace, including Gmail, docs, sheets & drives; Scheduling and time management software.
• Performs other duties as assigned.

Qualifications:

• High school diploma or GED.
• A minimum of one year of customer experience is required. Experience in hospitality or tourist attractions preferred. Must desire to work with the public.
• Experience in cash handling and utilizing computerized point-of-sale-systems with a high level of accuracy.
• Must have a basic knowledge of customer service best practices and possess excellent communication skills.
• Ability to read, write and effectively communicate with customers, peers, and management.
• Willingness to work flexible schedules, including weekends, holidays, and before/after hours as needed.
• Ability to work in a high-volume environment and interface effectively with visitors in both conveying information and listening to questions/concerns.
• Ability to resolve conflicts and de-escalate situations.
• Be well organized and thorough with close attention to detail and follow-through
• Must develop a working knowledge of the art in the permanent collection, special exhibitions, and museum events - for both public and donor audiences.

Physical Requirements:

• On-site, frequent movement throughout the museum including kneeling, bending, and lifting up to thirty pounds.
• Representatives may also be required to stand up to 3 hours at a time.

Compensation & Benefits:

• Hiring Range
• The expected hiring range is an estimated amount for positions based on the grade. Final offers are based on various factors, including skill set, experience, qualifications and other job-related reasons.
• This position is not eligible for benefits
• Job Classification: Temporary
• Employment Category: Full time
• Grade Level: 3
• This is a temporary role, expected to begin on June 11, 2026 and conclude on September 20, 2026.

Application Instructions:

Please submit your resume and cover letter to be considered for this position.

Accessibility:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:

Accessibility Accommodation for Applicants

Equal Opportunity Statement:

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals compliant with federal and state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.