Banking Client Experience & Loyalty Advocate

Position Overview Client Experience Associate – Cumberland Galleria, Atlanta, GA (Job ID: R221339). Join PNC’s team to deliver a unique customer experience that improves financial wellbeing and builds loyalty. Job Description Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions, educates customers on alternatives, and identifies banking opportunities during the interaction. Identifies opportunities through meaningful conversations, making appropriate referrals to branch staff. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to solve customer problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Supports proactive sales conversations through internal and outbound interactions with a defined sales process including service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. The following are required: Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs. Work Experience: Typically less than 1 year of related experience. A comparable combination of education, job–specific certification(s), and experience (including military service) may be considered in lieu of a degree. Education: No Degree required. Certifications: None required. Licenses: None required. Benefits PNC offers a comprehensive range of benefits for full‑time employees, including medical, dental, and vision coverage; life insurance; disability protection; 401(k) with company match; pension and stock purchase plans; dependent care reimbursement; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program. Paid time off includes maternity and parental leave; up to 11 paid holidays; 9 occasional absence days; and 15–25 vacation days per year, depending on career level. Disability Accommodations Statement To request accommodations, please email View email address on click.appcast.io with the subject line “accommodation request” and include your name, the job ID, and preferred method of contact. Applicants may also call View phone number on click.appcast.io and say “Workday” for assistance. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC