Frozen Foods Manager

A Day in the Life Our sales and store support teams, also known as clerks in the grocery world, play an important part in ensuring our stores are clean, organized, and shoppable so that our customers can find exactly what they need to keep their families healthy and fed. In this role, you are the face of the company and whether you are replenishing shelves, arranging flowers, preparing produce, or receiving freight, you will always have the opportunity to interact with our valued customers. And the icing on the cake is, this is your opportunity to make a positive difference in the lives of your customers and community. We build belonging by creating a diverse and inclusive workforce so, if you have smiles to share, we'd love to have you on our team. What you bring to the table You take pride in the work you do, whether big or small. You agree that food is central to all our lives. Helping customers and fellow associates gives you energy. Smiling and making others smile is your favorite. You are eager, willing, and wanting to learn & grow. You believe that being a part of your community matters. Why you will choose us Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well‑being and that starts with people like you bringing your unique self to our company and making it one person stronger and better! We also provide a variety of benefits including: Diverse and Inclusive work culture Competitive wages paid weekly Flexible work schedules Associate discounts Leaders invested in your training, career growth & development. Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) Vacation / Paid Time Off Our Values We put people first. We are customer driven. We value different perspectives. We raise the bar. We act as owners. We are one team. We build belonging. We are committed to a healthy future. Position Purpose Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Frozen Department to achieve sales and profit objectives. Job Description As a primary contact for customers, the Frozen Food Manager provides friendly, courteous, and helpful service. Trains, supervises, schedules, and assigns duties to Frozen Food Clerks. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory in the frozen food area. Responsible for minimizing out of stock product. Writes frozen food order in the order guide book. Checks order for completeness upon arrival. Rotates product and removes expired stock daily. Keeps frozen food cases stocked with product, cleans department area, restocks items in freezer for other departments. Boards received from trucks are loaded onto pallets. Pallets are taken to the sales floor with a pallet jack and product is loaded into cases. Cardboard boxes are broken down and placed in the bailer. Ice machine is checked daily and filled as needed. End displays are restocked as per instructions. Cleans any spills from leakage in cases or on department floor. In event of a freezer malfunction or power outage the employee will remove all items, clean out the case, and replace or restock product. May also function as cashier/checker during peak times. Key Responsibilities & Accountabilities Provide customer service as currently defined by the employer within the scope of the position and within company policy. Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department. Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area. Perform daily inventory and order necessary supplies to maintain adequate inventory. Replace stock in coolers, freezers, and end displays. Make sure that all expired items are removed from the shelves daily. Unload boards and stack on pallets or six wheel carts. Push pallet jacks or six wheeled carts through store to display areas. Maintain cleanliness of display areas and freezers. Other duties as assigned. Job Related Qualifications Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience. Ability to interact with customers and co‑workers. Ability to work independently. Ability to understand and follow instructions. Desired: Previous experience as a clerk. Supervisory Responsibilities Frozen Food Clerks and Helper Clerks working in department. Permits/ Licenses Varies depending on store location and state/county requirements. Work Environment Inside: 95% Outside: 5% Temperature extremes: Freezer temperature may be –20° F. Chemicals: Seldom (mild detergents or glass cleaner). Machines, Tools, and Equipment hand truck, six wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine Physical Demands Constant (over 70% of the time) Frequent (30‑70%) Occasional (10‑30%) Seldom (1‑10%) Lifting Constantly lifts 1‑20 lbs. Occasionally lifts 21‑35 lbs. Carrying Constantly carries 1‑10 lbs. Frequently carries 11‑20 lbs. Seldom carries 21‑35 lbs. Pushing/Pulling Constantly pushes/pulls 1‑10 lbs. Frequently pushes/pulls 11‑20 lbs. Occasionally pushes/pulls 21‑50 lbs. Reaching Constant knee to shoulder reaching. Occasional overhead and at or above shoulder level reaching. Standing Constant standing while on job. Sitting allowed on breaks. Walking Constant walking while on job. Climb/Balance Seldom. May use step stool to reach higher shelves. Trunk Functions Frequent neck rotation. Occasional bending of head, bending/stooping, twisting, crouching, squatting, kneeling. Upper Extremity Constant handling/grasping. Frequent repetitive motion. Seldom forceful gripping. Vision Use of peripheral vision and depth perception to move pallet jacks, carts, and six wheelers around crowded store area containing customers. Near vision used to read price sheets, product labels, etc. Hearing To converse with customers, provide service, perceive questions and conduct business. To answer pages and receive instructions/information from other employees. Speech To converse with customers, answer questions and conduct business. To exchange information with other employees, use the telephone or page other employees over intercom. Safety – Sensitive Position Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others. Union and Non‑Union The pay range is $16.91‑$26.40 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). Disclaimer The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – . lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Accessibility Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements. #J-18808-Ljbffr Albertsons Companies