Front Desk Representative

Front Desk Representative

The Office of University Writing is seeking a Front Desk Representative who will assist with daily operations and provide administrative support to the Miller Writing Center at Auburn University.

University Writing seeks to employ a team of students with a variety of work experiences and strengths. Candidates from any academic discipline are encouraged to apply as long as their interests and/or career goals align with the work of the Miller Writing Center and University Writing. The selection process includes an application and interview. Applications will be reviewed by the hiring committee, which includes current full-time staff members, consultants, and front desk representatives.

Responsibilities

• Assist clients and consultants with administrative tasks, which may include making accounts or appointments, answering questions, or responding to technical issues.
• Navigate the online data management platform (Advise Assist)
• Understand and execute writing center processes, protocols, and policies
• Communicate clearly, quickly, and responsibly with clients, full-time staff members, consultants, and other front desk representatives via phone, email, and in-person means
• Maintain the confidentiality of client records
• Work regular weekly shifts as assigned
• Participate in required trainings, meetings, and professional development activities as assigned

Time commitment: Students are expected to work between 5-10 hours/week each semester (depending on their schedule and preference). Front desk shifts will start in August 2026, with renewal possible.

Training requirements: New front desk representatives who start in Fall 2026 are required to complete an asynchronous training module (available summer) and attend a one-day training. Candidates who are not available for training should consider applying next year.

Qualifications

Enrolled student at Auburn University

The selection process includes an application, first-round short essay questions, and an interview.

To begin the application process, complete the online application via Human Resources. Candidates will submit the following information:

• Personal and academic information (name, email, major/program, classification, GPA, etc.)
• Previous employment information (title, start/end dates, responsibilities, etc.)
• Responses to questions about required qualifications and eligibility
• Selected applicants will be invited via email to submit responses to the four open-ended questions listed below. Applicants who do not submit responses to these essay questions will not be considered for the position. Responses to essay questions will be due March 18. Copying and pasting AI-generated answers is strongly discouraged. Successful applications include specific, concrete examples and meaningful reflection written in an individual voice—qualities that non-human responses often lack.

Minimum Knowledge, Skills, and Abilities

Candidates must:

• Be an enrolled student at Auburn University during the 2026-2027 academic year
• Remain in good academic standing for all semesters employed

Preference will be given to candidates who can demonstrate or have the ability to learn the following skills:

• Critical thinking and problem solving
• Interpersonal communication and active listening
• Prior teamwork experience
• Intercultural sensitivity and teamwork
• Time management and organization
• Software and technology
• Available to continue working in 2026–2027 academic year
• Available for asynchronous training via Canvas starting around August
• Available for one day of mandatory training before the beginning of the semester
• Available to work between 5-10 hours/week, beginning in August 2026, depending on availability

Why Work at Auburn?

Why should YOU consider student employment at Auburn University?

• Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals.
• Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.
• Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.