Associate Health Services Coordinator

Assistant Health Services Coordinator

Under the general direction of the COHE Manager, the Assistant Health Services Coordinator (HSCA) works in conjunction with Health Service Coordinator (HSC) and plays a critical role within the COHE by working directly with injured workers, employers, health care providers, and other program participants to navigate the WA worker's compensation system within the first 90 days of a Washington State Labor and Industries (L&I) claim. This work includes functioning as a liaison on behalf of the attending provider, and facilitating communication between the injured worker, employer, and claim manager ensuring questions and issues are addressed. In addition, the Health Services Coordinator Assistant will provide community outreach and assist with organizing provider volume and credentialing.

Providence caregivers are not simply valued they're invaluable. Join our team at Providence St. Luke's Rehabilitation Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Successful completion of L&I required training and testing within 30 days of hire. Must maintain a record with no reported issues from the L&I agency.
• H.S. Diploma or GED or equivalent education/experience
• 3 years of experience in direct patient care, return-to-work coordination, workers' compensation claims management, occupational health care, or equivalent experience
  • Direct patient care experience must primarily include collaborating with attending providers to develop, implement, or maintain treatment plans
  • Direct patient care should include experience building and implementing plans to assist patients in: Setting and monitoring goals, Monitoring ongoing recovery, and Identifying and addressing barriers and mitigations
  • Direct patient care does not include referral coordinators, schedulers, clinical administrative staff, or ancillary services (examples: diagnostic care)
• Experience in data management and tracking - 2 years preferred
• Experience in completing care coordination or similar documentation
• Experience in analyzing and communicating provider, care coordinator, and best practice reporting data

Preferred Qualifications:

• Associate's Degree or equivalent education/experience
• 2 years of experience in community outreach or community organizing

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Organization

Providence has been serving the Inland Northwest since 1886 when Mother Joseph and the Sisters of Providence founded Sacred Heart Medical Center. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In eastern Washington, Providence provides care throughout Spokane, Stevens and Walla Walla counties. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.