Generalist - People & Business

Generalist People & Business

The primary responsibility of the Generalist People & Business is to assist the People & Business Success Managers and Business Partners with any management and team members' issues, concerns, questions, communication and/or clarification of policies and procedures. Team members and management should feel free to talk to the Generalist People & Business at any time. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Support the People & Business Success (PBS) Business Partners and Managers with the administrative preparation of Due Process Meetings, Peer Reviews, Sensitivity Training, Grievance files, legal files, investigative files, interviews, and other administrative tasks to resolve all matters in a timely fashion.
• Assist PBS Business Partners and Managers with preparing and sending contact letters, managing special projects (e.g., partnering with HR Leaders for department safety, documenting key metrics for community events), and updating key processes such as the Clearance Process.
• Schedules grievance meetings and assembles files for meetings.
• Review counseling and performance paperwork and own the data entry of employee work actions into SuccessFactors.
• Review and respond to unemployment claims and represent The Venetian during unemployment hearings.
• Assist with verbal and/or written translations as needed.
• Serve as back-up for the People Operations reception area by greeting and screening Team Members to determine their questions or concerns.
• Open, review, and close files to ensure all necessary documentation is accurate and complete.
• Address basic questions or issues with Team Members and properly escalate more complex situations.

Additional Duties & Responsibilities

• Initiate the Gaming Control Board license process for Team Members by ensuring proper payment and completion of the application.
• Conduct basic Due Process Meetings, prepare detailed summaries of investigations, and provide recommendations to HR leadership and Department management.
• Maintain highly confidential hotel, policy, and team member information.
• Support team member events and adhere to the Company's status quo third-party representation philosophy, complying with Company policies and legal requirements.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
• 1-3 years of human resources experience, with an emphasis on employee relations in a fast-paced industry, such as hospitality or retail.
• Must have basic knowledge of Employee/Labor Relations, Worker's Compensation, Title VII, EEOC, ADA, FMLA, HIPAA, COBRA, Wage and Hour, and Unemployment Law.
• Bi-lingual in English/Spanish, both in written and spoken form is preferred.
• Strong technical and computer skills, including Microsoft Word, Excel, and PowerPoint.
• Demonstrated organizational skills, strong attention to detail, and excellent follow-up skills.
• Ability to quickly build trust, gain credibility, and partner with leaders and peers.

Additional Duties & Responsibilities

• Ability to effectively manage change, handle sensitive and confidential situations, and achieve results in a fast-paced, dynamic environment with shifting priorities and deadlines.
• Manage time effectively, prioritizing work according to value-add and risk level.
• Maintain a professional, neat, and well-groomed appearance adhering to The Venetian Resort's appearance standards.
• Maintain consistent adherence to The Venetian Resort's Unmatched Guest Service Standards.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.