BDC Representative (Sales) - Audi Forsyth County

Job Description

Job Description

Role Overview

This role is responsible for generating qualified showroom traffic, nurturing client relationships, and delivering a refined, luxury brand experience from the first interaction.

The ideal candidate combines strong communication skills with a results-driven mindset, understanding that every interaction directly impacts revenue and brand perception.

Key Responsibilities

• Serve as the primary point of contact for inbound sales inquiries via phone, chat, and digital channels
• Deliver a professional, engaging, and brand-aligned client experience that reflects Audi standards
• Qualify prospects effectively and schedule high-quality showroom and virtual appointments
• Build rapport andmaintainconsistent follow-up to nurture leads and drive conversion

• Meet or exceed appointment setting, show rate, and lead conversion targets
• Execute outbound follow-up on internet leads, unsold showroom traffic, and prospect databases
• Support dealership sales goals by driving consistent, qualified traffic to the showroom
• Maintainaccurateandtimelydocumentation of all client interactions within CRM systems
• Manage and prioritize a high-volume lead pipeline with speed, accuracy, and attention to detail
• Conduct strategic follow-up across multiple touchpoints (phone, text, email) to maximize engagement and close opportunities
• Re-engage inactive or lost prospects to recapture sales opportunities
• Contribute to a performance-driven, team-oriented culture focused on accountability and results
• Adhere to processes, scripts, and best practices whilemaintainingauthenticity in communication
• Collaborate closely with the sales team to ensure seamless handoff and client experience continuity
• Participate in ongoing training to continuously improve product knowledge, communication, and conversion performance

Qualifications

• Prior experience in sales, BDC, or customer engagement roles preferred
• Strong communicationskills with the ability to build rapport and influence outcomes
• Proven ability to manage multiple priorities in a fast-paced environment
• Comfortable working with CRM systems, lead management tools, and digital communication platforms
• High school diploma or equivalent preferred
• Authorized to work in the U.S.