Dispatcher Customer Service Representative

Dispatcher

At Alpha Logistics Group, safety, customer excellence, and quality are at the core of everything we do. We're dedicated to supporting our employees with intention and care, creating an environment that promotes long-term work-life harmony. Join a team that values its people and is making a meaningful, lasting impact on the communities we call home.

As a dispatcher, you will lead day-to-day operations, coordinating delivery drivers, routes, and packages to ensure orders are delivered efficiently and on time.

Location: Plymouth, MA

Work Shifts: Approximately 9:00 a.m. to 9:00 p.m., 3.5 days per week. Schedule options include:

Sunday, Monday, Tuesday, and a half-day Wednesday (mid-shift handoff), or

Half-day Wednesday (mid-shift handoff), Thursday, Friday, and Saturday.

Responsibilities:

• Assign delivery routes to drivers and ensure proper route coverage
• Monitor driver progress throughout the day using dispatch systems
• Manage call-outs, delays, and on-road emergencies
• Communicate real-time updates to drivers via phone and delivery apps
• Track and adjust routes based on traffic, weather, and operational needs
• Ensure all packages are delivered or properly accounted for
• Monitor delivery performance metrics (e.g., on-time delivery, completion rates)
• Identify and report issues such as missed stops, delays, or damaged packages
• Serve as the primary point of contact for drivers during shifts
• Support drivers by troubleshooting delivery issues in real time
• Provide guidance for complex or challenging delivery situations
• Coordinate "rescues" by reallocating drivers to assist with overloaded routes
• Collaborate with warehouse staff to resolve package or routing issues
• Handle customer delivery concerns and escalate issues as needed

Qualifications

Minimum Qualifications:

• Minimum 2 years of recent Amazon DSP dispatching experience
• Must be authorized to work in the United States
• Strong problem-solving and decision-making skills in a fast-paced environment
• Excellent communication and organizational abilities
• Ability to multitask and prioritize under pressure
• Must have a valid driver's license

Preferred Qualifications:

• Experience in logistics, dispatch, or delivery operations
• Leadership skills

Additional Information

Benefits:

• Flexible scheduling
• Opportunities for career growth and advancement
• Medical, dental, and vision insurance available after 30 days
• Paid time off
• Employee referral bonus program

Health and safety are always a top priority for Amazon and Alpha Logistics Group. In partnership with one another, we continue to take all appropriate recommended precautions to keep everyone healthy.

Alpha Logistics Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.