Customer Service Representative

Customer Service Representative (CSR)Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!Consider joining our team if you want:An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one anotherTo start a professional career with Monday through Friday work hours and weekends offA career that provides opportunity for growth; promoting from within is our top priorityA comprehensive benefits package.As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.What you will need to succeed:A smile and great attitudeHighly developed sense of integrity and strong work ethicPersonable and outgoing; able to talk with clients and build rapport and relationshipsGreat attention to detail and providing accurate serviceTechnically savvy; able to use multiple computer systems and ability to adapt to changeAdhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.QualificationsEducation/Skills/Training:High school diploma or approved equivalent.Basic math skills, 10-key and keyboarding.Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.Well-developed smart phone and digital channel skills.Must be organized and display excellent communication skills and a personable attitude.Experience:Previous work in retail, consumer service delivery, or client relations.BenefitsPaid time off for vacation, sick days and holidaysHealth insuranceStock options401(k) planPaid Parental LeaveLife and AD&D insuranceLong-term disabilityTuition ReimbursementEmployee assistance programsPre-tax health and dependent-care spending plansEEO StatementWe are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375EEO Policy Statement - WaFd BankKnow Your Rights: Workplace Discrimination is Illegal - click here for more informationCalifornia Consumer Privacy Act 2026