Practice Support Assistant

Practice Support Assistant (2370384) Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. We offer an inclusive culture, supportive peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve. Schedule Monday – Friday, 8:30am – 5pm Department Internal Medicine Primary Responsibilities Manage complex scheduling tasks, including appointment booking and patient outreach Ensure accurate data collection and reporting, handle follow‑up activities and referral tracking Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes Complete and process forms, prior authorizations, prescription renewals, and other documentation Collaborate with supervisors on coverage and workflow Participate in quality improvement initiatives and special projects Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Pay The hourly pay for this role will range from $18 - $32 per hour based on full‑time employment. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable. Required Qualifications High School Diploma/GED 1+ years of administrative or receptionist experience Access to reliable transportation Preferred Qualifications Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent) Proven solid problem solving and complex patient management skills Equal Employment Opportunity UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr