Member Experience Director (Bedford-Stuyvesant YMCA)

Salary: $72,000 Annually The Bedford-Stuyvesant YMCA is seeking a Membership Experience Director who will provide supervision and leadership to the Membership department. Responsibilities include achieving membership unit and revenue targets by personally following up with prospects, giving tours, and selling memberships in accordance with the Y's systems. The Member Experience Director will also be responsible for budget development and implementation, retention, member satisfaction, local branch marketing, external outreach, relationship building, creating quality assurance systems, strategic planning, and staff development. They will be responsible for an efficient internal and external membership operation, with the support of the Membership Coordinator, if applicable. Benefits: The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information. Bachelor's Degree in business administration or a related field, with a focus in sales and marketing, or equivalent work experience required. Three (3) to five (5) years in a member/customer service supervisory/management position required. Must be at least 21 years of age. Knowledge of sales, new member acquisition, prospecting, and conversions. Knowledge of digital marketing and analytics. Personal commitment to service and hospitality. Excellent interpersonal skills. Excellent written and oral communication skills. Computer literate. Working Knowledge of Microsoft Office, SEM/SEO, and social media outreach. Ability to work in a fast-paced environment. #J-18808-Ljbffr The National Council of Young Men’s Christian Associations of the United States of America