Infrastructure Business Analyst

Infrastructure Business Analyst


Location: Miami 3 days onsite Minimum travel <10%


These will be contract to hire


BA focus on

• 5+ years of hands on experience using Service Now. We will be standing up a new instance and redesigning all our processes. They will need to know how to navigate the current instance to pull data for review etc.
• 5+ years of hands on process mapping experience.
• 5+ years' experience with Service Now security profiles, set up and approval process, and onboarding. Track the process to create and implement all the new SNOW processes.
• Experience managing the creation and implementation of service now processes specifically for ITIL. Need to have some business process mapping experience.

The Intermediate Analyst, Business Systems is the liaison between the business and IT and is responsible for understanding the business needs and translating them into functional requirements for the development of new or enhanced systems. The role involves close collaboration with business stakeholders, project managers, developers, and other team members throughout the software development lifecycle. The role ensures that requirements are well-documented, complete, and accurately reflect the needs of the business.


1


Work with key business sponsors to create current and future state Process Maps and Data Flow Diagrams. Support business process modeling and reengineering efforts to optimize operations.


2


Elicit requirements and business rules using interviews, workshops, brainstorming, and questionnaires. Write User Stories and convert into functional application specifications, high-level designs, and technical documentation.


3


Coordinate the review and approval of requirements with project team members and stakeholders. Control, analyze, and communicate approved changes to requirements through the software development lifecycle. Facilitate communication with business, management, and peers throughout the project lifecycle.


4


Assist in reviewing and validating test plans and cases, ensuring alignment with business requirements. Help identify and track defects. Participate in the user acceptance testing (UAT) and ensure functionality meets business needs. Coordinate UAT as required.


5


Participate in design discussions and document Non-Functional Requirements (NFRs). Partner with development teams to assist with technical requirements and ensure technical feasibility and implementation. Review applications throughout the development lifecycle to ensure requirements are met.


6


Create and review user interface designs to ensure they meet business and usability requirements, working closely with UX/UI teams.


7


Evaluate project complexity, assumptions, constraints, and dependencies. Assist in project planning, scoping, and tracking activities. Provide estimates on the analysis process. Supports the team in issue resolution and risk management with oversight from senior team members.


8


Follow best practices and standards for business analysis and application design under the guidance of senior staff.


9


Assist in evaluating third-party software as potential business solutions under the guidance of senior team members


10


Monitor system performance, diagnose and resolve production issues, and recommend solutions to ensure operational efficiency and system reliability in support of business objectives as required as required.

Experience


Experience Details


Required/Preferred


3+ years


Experience in creating user requirements documentation (e.g. BRD, User Stories, FRD, Process maps, Prototyping, Traceability Matrix, Test Cases and Test Plans))


Required


3+ years


Experience in creating wireframes (FIGMA), process flow or prototyping to refine requirements


Required


3+ years


Experience with Microsoft Office Suite products


Required


3+ years


Experience working in software development methodologies (i.e. Agile, Waterfall)


Required


3+ years


Experience with requirements management and collaboration tools (e.g. Azure DevOps, FIGMA, Jira, etc.)


Required


1+ years


In the cruise and/or travel industry.


Preferred

Knowledge, Skills, Abilities: Use a bullet for each individual line.

• Ability to understand technical requirements and data models.

• Working knowledge of security standards and best practices (e.g. PCI and PII)

• Strong communication, collaboration, time-management, and organizational skills.
• Strong verbal and written communications in English.
• Ability to learn new technologies and concepts.
• Ability to work with minimal supervision and within a team.
• Ability to think critically, problem solve creatively, and perform root cause analysis.
• Ability to provide input to help problem solve.
• Flexibility to adjust to changing priorities and deadlines.
• Analytical and detailed oriented with a strong business sense.

• Ability to meet tight deadlines, prioritize workload, and achieve effective results.
• Proficiency in MS Office products.

Licenses/Certifications


Time Frame


Required/Preferred


Certified Business Analysis Professional (CBAP)


Upon Hire


Preferred


PMI Professional in Business Analysis (PMI-PBA)


Upon Hire


Preferred


Certified Agile Business Analyst (CABA)


Upon Hire


Preferred