Team Lead - Agent Services

About the Role Grade Level (internal use): 10 The Role Team Lead - Agent Services (Syndicated Loans) The Team The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and understanding of complex deal mechanics. The Impact S&P Global is seeking an experienced and motivated Syndicated Loans Agency Operations Lead to help lead the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the oversight and leadership of the team(s) within their remit, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base. What’s in it for you Opportunity to help lead a rapidly growing business, with a varied and interesting role managing multiple stakeholders as a part of the global leadership team Leadership of team(s) with a direct impact on the commercial strategy of the business Be a part of a dynamic business, interacting with clients across the industry Working for a global business focused on the personal growth and development of its employees Responsibilities Supporting projects and other business initiatives to help further the Agent Services product offering Management of the team and portfolio level metrics in line with expected Key Performance Indicators (KPIs) Applying experience to drive continuous improvement of the teams and processes Acting as a point of contact and an initial escalation level for clients and stakeholders Active risk management to minimize commercial impact to the business Development and performance management of the Agent Services team(s) Compensation/Benefits Information S&P Global states that the anticipated base salary range for this position is $75,000 to $115,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here ( Basic Required Qualifications Degree in relevant field or equivalent experience 3+ years of relative business experience with syndicated loans Customer relations experience Strong, business-level verbal and written communication skills Experience leading a team with a proven track record of supporting team growth and development Additional Preferred Qualifications S&P Market Intelligence product suite knowledge preferable (WSO, iLevel, Thinkfolio, EDM) Good problem‑solving initiative Effectively manage individual responsibilities whilst continuing to provide support to teams/individuals Right to Work Requirements This role is limited to persons with indefinite right to work in the United States. Equal Opportunity Employer S&P Global is an equal‑opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to View email address on click.appcast.io. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre‑employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( US Candidates Only Know Your Rights: Workplace discrimination is illegal ( #J-18808-Ljbffr S&P Global