Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily customer interactions and order processing. This Long-term Contract position is ideal for someone who enjoys helping customers, managing high-volume communication, and ensuring requests are handled accurately and efficiently. The role involves responding to inbound inquiries, making outbound follow-ups when needed, and entering order details with a strong focus on service quality and accuracy.

Responsibilities:
• Respond to incoming customer calls and provide timely, attentive assistance for questions, requests, and issue resolution.
• Place outbound calls as needed to confirm details, provide updates, or follow up on open customer matters.
• Enter customer orders into internal systems with careful attention to accuracy and completeness.
• Maintain clear records of customer interactions, order activity, and next steps within the appropriate tools.
• Coordinate with internal teams to address service concerns and help ensure prompt resolution of customer needs.
• Communicate product, order, or account information in a clear and courteous manner.
• Monitor open requests and take action to keep customer issues moving toward completion.• Previous experience in a customer service role handling phone-based support.
• Ability to manage inbound and outbound calls in a fast-paced environment.
• Experience with order entry or similar transactional data input responsibilities.
• Strong verbal communication skills and a detail-oriented, customer-focused approach.
• Solid attention to detail with the ability to enter and review information accurately.
• Comfortable using computer systems to document interactions and process customer requests.