PRODUCT SPECIALIST

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PRODUCT SPECIALIST

Full Time Marin Acura (HXK & M3Z), Corte Madera, CA, US 12 days ago Requisition ID: 1380 Salary Range: $43,680.00 To $60,000.00 Annually Marin Acura is a locally-family owned and operated dealer since 1986. Because of our commitment to offering a world class client experience, we are a five-time winner of the Acura DealerRater award, which is only given to the top Acura dealers. Not only do we clearly care about our customers, we focus on community involvement and giving back. Join a team that is moving the community and your career forward. Marin Acura is a drug free workplace and equal opportunity employer. We are looking for motivated, positive and organized candidates to work with the Marin Acura team. We offer training and mentoring to assure your success. We believe that a happy associates make happy Customers. benefits: 401(k) Disability Insurance Employee Discount Flexible Spending Account Health Insurance Life Insurance Paid Time Off Vision Insurance Employee New Car Lease Program Promotions from Within JOB TITLE: Product Specialist SUMMARY: The Product Specialist is responsible for delivering an exceptional, technology-focused customer experience throughout the vehicle ownership journey. This position serves as the dealership’s product expert, providing engaging vehicle demonstrations, technology and feature education, and post-sale support to ensure customers are confident and comfortable with their vehicle.

DUTIES AND RESPONSIBILITIES:

Deliver Engaging, tailored product walk-arounds and demonstrations to prospective and current clients in both the sales and service department. Maintains a full and current knowledge of the company’s products and services. Conduct post-sale feature walkthroughs to ensure clients are fully confidetn operating their new of pre-owned vehicle's technology, safety features, and custom settings. Build long-term client trust by serving as the dealership's primary subject matter expert on all vehicle models, trim packages, and accessories. Provides support for marketing collaterals, advertising materials, marketing campaigns, tradeshows and other promotional activities. Assists in new product introduction and release activities. Addresses customer issues and concerns in a timely fashion to ensure customer satisfaction. Works with business team to identify new customers and to retain existing customers. Produce high-quality, professional walk around video tours for new and pre-owned inventory to feature on the dealership website and digital channels. Create and schedule engaging social media posts highlighting featured vehicles, dealership updates, and customer delivery moments to expand online outreach. Introduce clients to the service department post-sale, guiding them through the online service appointment scheduling process and owner portal setup. Facilitate a seamless transition between the sales process and long-term vehicle maintenance to boost customer retention. Perform rigorous Quality Control (QC) inspections on all new and pre-owned vehicles prior to client delivery to ensure cosmetic and mechanical perfection. Accurately complete and maintain detailed client information sheets, unsuring all CRM records are up to date for smooth follow-up and compliance. Maintains complete documentations for all product related activities. Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Certificates, licenses and registrations required: Valid Drivers License Other skills required: Commitment to excellence and high standards. Excellent written and oral communication skills. Strong organizational, problem-solving, and analytical skills. Ability to manage priorities and workflow. Acute attention to detail. Detail-oriented and work effectively under pressure while meeting all applicable deadlines. Able to manage multiple projects. Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to plan and organize projects.

COMPETENCIES:

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequently required to stand. Frequently required to walk. Frequently required to sit. Frequently required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Frequently required to talk or hear. Occasionally required to taste or smell. Occasionally exposed to wet and/or humid conditions (non-weather). Occasionally works near moving mechanical parts. Occasionally works in high, precarious places. Occasionally works around fumes, airborne particles, or toxic chemicals. Frequently exposed to outside weather conditions. Frequently exposed to extreme heat or cold (non-weather). Occasionally exposed to bloodborne and airborne pathogens or infectious materials. While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include: close vision, distance vision Marin Acura has been in business since 1986. We are family-owned, and our long-term employees are part of a family that shares commonalities and passions in the automotive industry. Having been in business for over 37 years, we pride ourselves on developing our talent, promoting from within our ranks and offer our team members the best the automotive industry has to offer. We are an equal opportunity employer and prohibit discrimination/harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We promote diversity in the workplace. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Marin-Acura-1