Senior Property Manager

Senior Property Manager

Located in East Harlem, 1760 Third Avenue, offers 434 units of permanent, supportive housing to low-income New Yorkers. Located between East 97th and 98th Streets, the building will reserve 261 of 434 total units for individuals exiting homelessness, including a subset of 40 units for young adults aging out of foster care or who have experienced homelessness. The balance of 172 units will be set aside for households with incomes at or less than 60% of the area median income. The building features amenities such as a multi-purpose room, a fitness center, a computer lab, a medical suite, as well as office space for Breaking Ground's property management and social services teams.

Reporting to the Assistant Vice President, Asset Management, the Senior Property Manager oversees a complex, permanent, supportive housing property; blending traditional property management (leasing, finance, maintenance, compliance) with coordinating social services to ensure tenant stability; linking vulnerable tenants with onsite case management services. The Senior Property Manager supervises maintenance and administrative staff and utilizes strong leadership skills to ensure the property maintains a safe, compliant, and supportive living environment. They are accountable for financial oversight for the property, rent collection, arrears, recertifications, and compliance with city, state, and federal regulations. The Senior Property Manager has a record of strategic thinking, change management, diplomacy, and rapid execution. They are able to identify and navigate complex facilities operations and develop and maintain effective partnerships with internal colleagues and external vendors. They have extensive experience partnering with social services staff to ensure positive and effective engagement with tenants and understand the importance of fostering community engagement. The Senior Property Manager provides guidance and support to onsite management teams, partners with internal departments, union leadership, and serves as a resource to ensure that the property operates efficiently, equitably, and in accordance with established policies and labor agreements.

Essential Duties and Responsibilities:

Operational and Building Management:

• Oversee 24/7 building operations, ensuring the property is safe, clean, and well-maintained, including coordinating physical upkeep, safety, and compliance with housing codes and certifications
• Identify operational risks prior to agency, city, state inspections
• Conduct routine building inspections; direct and oversee fixes including resolving violations
• Oversee maintenance and repairs for building including providing expertise in managing a complex boiler system
• Respond to emergencies and coordinate the response to resolve issues
• Support onsite staff in the consistent application of organizational policies, procedures, and collective bargaining agreement

Leasing, Finance, and Compliance:

• Partner with Leasing and Compliance department to manage the leasing, re-rentals, rent collection, subsidy management, income certifications (e.g., LIHTC), and recertifications, ensuring KPIs are met
• Ensure timely turnover of units and that units are ready for unit showings
• Administer budgets, rent collection, accounts payable/receivable, and financial reporting, focused on timely and accurate submission of all invoices to ensure that financials are most accurate; partner with Property Management leadership and Finance to trouble shoot and ensure responsible fiscal management of the building budget
• Ensure compliance with affordable housing programs (LIHTC, HUD) and agency deadlines
• Oversee income certifications, recertifications, tenant files, and regulatory reporting
• Coordinate and prepare for internal reviews, audits, and regulatory inspections
• Address findings and implement corrective actions in collaboration with compliance and operations teams

Tenant and Supportive Services:

• Serve as the leading liaison between property management and social services staff
• Partner with onsite social services staff to connect tenants with supportive services
• Collaborate with other Building Directors as needed to ensure implementation of effective strategies related to specific, as well as more macro tenant matters
• Develop and maintain strong working relationships with external partners
• Address resident complaints, disputes, and reasonable accommodation requests
• Develop and implement community-building activities and events
• Collaborate with external partners (DHS, DOHMH, etc.)
• Serve as an escalation point for resident concerns, ensuring fair, timely, and respectful resolution
• Ensure resident communications and enforcement actions are consistent with due process, housing regulations, and labor standards
• Participate in meetings with resident councils, community partners, and oversight entities as required

Staff and Administration:

• Provide day-to-day guidance to property management staff within the framework of applicable collective bargaining agreement
• Collaborate with Human Resources and union representatives on workforce matters, including scheduling, training, performance support, and progressive discipline
• Promote a respectful, safe, and professional work environment
• Support onboarding and ongoing training for management and onsite staff
• Supervise property maintenance and administrative staff, ensuring they are trained in and utilize de-escalation practices when engaging with tenants
• Maintain accurate tenant records, reports, and compliance documentation
• Participate in budget planning and vendor selection
• Ensure timely and accurate lease enforcement, recertifications, and legal notices
• Perform other duties as assigned

Minimum Qualifications:

• Progressive property management experience in affordable/supportive housing
• Strong knowledge of affordable housing laws and regulations (LIHTC, HUD) and of funding sources for housing and social services programs
• Minimum 6 years' experience in supervisory capacity
• Excellent communication, organizational, and problem-solving skills
• Ability to work collaboratively with diverse teams and internal and external partners
• Demonstrated ability to manage multiple significant priorities, including complex and time sensitive projects
• Proficiency with relevant software (MS Office, property management systems)
• Strong leadership skills, excellent communication skills, and commitment to problem solving
• Supervisory experience in a unionized environment strongly preferred

Key Attributes:

• Collaborative and relationship oriented
• Proactive and resourceful
• Strong working knowledge of affordable housing regulations and compliance requirements
• Understanding of collective bargaining agreements and labor-management collaboration
• Ability to interpret policies, regulations, and contracts and apply them consistently
• Strong interpersonal, communication, and conflict-resolution skills
• Proficiency in property management systems and Microsoft Suite

Working Conditions:

Onsite Monday – Friday and on call availability nights and weekends, as needed availability during evening/weekend hours for special events, community meetings, etc.