Dedicated Fleet Manager

Dedicated Fleet Manager

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

Onsite at Family Dollar in Maquoketa, IA (302 Family Dollar Pkwy, Maquoketa, IA 52060)

Monday through Friday 6AM - 3PM

Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight

Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations

Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction

Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals

Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards

Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets

Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization

Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction

Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction

Travel: Travel may be required; the amount of travel will vary by role

Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Education: High school diploma or equivalent

Experience: Proven experience in transportation or fleet operations with accountability for service and financial results

Customer Management: Demonstrated success building and maintaining customer relationships

Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions

Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

Preferred Qualifications:

Education: A four-year degree or applicable work experience with demonstrated success

Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes

Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability

Technology: Familiarity with transportation management systems and data reporting tools

Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

CRST CORE VALUE: Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.