Toyota Receptionist - Part Time

Receptionist We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. Responsibilities Answer phones and direct consumer to the proper department and follow up in a timely manner Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution Operate switchboard telephone system Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently Hours for this shift are 1pm to 8pm Monday-Friday, and availability to cover other shifts as needed Qualifications Available to work flexible hours on weeknights & weekends Ability to communicate customers' interests needs and requests to management and sales personnel Professional personal appearance Clean driving record Dealership Benefits Insurance plans available for eligible full time associates Medical Insurance Dental Insurance #J-18808-Ljbffr