Customer Service Rep 2

Bilingual Customer Service SpecialistTempe, AZ (Hybrid – Training for the first month is onsite, 5 days a week)6-Month Contract (W2), Weekly Pay, 40 hours/weekCompensation: $25 – $27 per hourAbout The RoleCalculated Hire is seeking a detail-oriented and customer-focused Bilingual Customer Service Specialist for a hybrid role based in Tempe, AZ. This 6-month contract position offers the opportunity to play a pivotal role in lead qualification, customer outreach, and sales coordination. As the first point of contact for incoming referrals, you will confirm customer business needs, route qualified opportunities to sales consultants, and maintain accurate pipeline documentation throughout the customer journey. The ideal candidate thrives in a fast-paced environment, is highly organized, and can manage multiple customer interactions while delivering exceptional service. Spanish-speaking skills are strongly preferred to support our diverse customer base. You will work collaboratively within a team, participate in process improvement initiatives, and support both inbound and outbound customer communications. This is an excellent opportunity to contribute to pilot initiatives and help shape customer service operations.What You'll DoReceive and manage inbound referrals from lead assignment teamsConduct outbound outreach to customers to confirm business needs and qualify opportunitiesRoute confirmed leads to dedicated sales consultants for further handlingPrioritize and support Spanish-speaking customers as neededMaintain accurate and detailed pipeline management activities, including:Tracking contact attemptsScheduling appointments and callbacksEntering concise and detailed referral notesUpdating customer statuses within internal systemsCoordinate handoffs between triage agents and sales consultants to ensure a smooth customer experienceSupport inbound call handling while managing assigned referrals during pilot operationsFollow up with customers regarding documentation, agreements, and required signaturesAssist with contract validation, underwriting coordination, and onboarding activitiesConduct welcome calls to ensure successful customer activation and satisfactionParticipate in weekly feedback and calibration sessions to discuss process improvements, customer feedback, and pilot performanceTrack and report referral activity and conversion outcomes through manual reporting methods as neededProvide feedback on workflow efficiencies, customer experience trends, and process enhancementsAdapt to evolving pilot procedures and workload balancing initiativesWhat You BringBilingual Spanish-speaking skills strongly preferredPrevious experience in customer service, call center, sales support, or lead management preferredStrong verbal and written communication skillsExcellent organizational and time management abilitiesAbility to multitask and manage a high-volume workflowStrong attention to detail and accurate documentation skillsComfortable handling inbound and outbound customer communicationsExperience with CRM systems and pipeline management tools preferredAbility to work independently and collaboratively within a team environmentProficient in Microsoft Office and related business applicationsExperience with lead qualification or sales triage processes a plusAbility to manage customer escalations professionally and efficientlyStrong follow-up and relationship-building skillsAnalytical mindset with ability to provide operational feedback and process improvement suggestionsWhat's In It For YouHybrid work environment with initial onsite training and ongoing flexibilityOpportunity to support pilot initiatives and process improvements in customer service operationsCollaborative team setting with ongoing feedback and performance discussionsWeekly pay and competitive hourly compensationGain valuable experience in a fast-paced customer service and sales support environment