Restaurant General Manager

Restaurant General Manager

At W&M Restaurants, we don't just offer jobs - we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back - supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community! $65000 per year - $70000 per year

We Offer the following:

FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within - your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and drive. Work When We Need You Most - Be ready to workday, mid, and night shifts - your flexibility helps us shine, and we reward it! Earn paid time off and recharge, with eligibility based on your location/state and role. Access to health care coverage to support your well-being and peace of mind. Employee Assistance Programs (EAP) - Get confidential support for life's challenges - from mental health and financial advice to family care and more. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more - because you deserve it! Free Uniform Shirts - Look great and feel comfortable with complimentary uniform shirts at no extra cost to you! Premium Holiday Pay - Celebrate some of the holidays with paid time off - because your time is valuable, especially on special days. *Based on location/specific holidays and hours

Restaurant General Manager Job Responsibilities

Essential Tasks:

People Development (50%)

Lead with Purpose: Champion a welcoming and inclusive environment for employees and guests and uphold our employee handbook and model positive behavior every day

Recruit & Onboard Top Talent: Use all available tools to recruit Team Members, Shift Managers, and Assistant Managers. Conduct engaging new hire orientations and ensure timely completion of onboarding paperwork.

Train & Develop Future Leaders: Create personalized training plans with clear 90- and 180-day goals. Host one-on-one development check-ins every 60 days. Collaborate on schedules that support growth while meeting business needs.

Drive Performance & Recognition: Ensure shift leaders follow deployment charts to maximize team development. Celebrate achievements in creative and meaningful ways. Conduct annual performance reviews that reflect growth, goals, and career aspirations.

Resolve & Support: Address employee concerns with professionalism and care. Foster a culture of accountability, support, and continuous improvement.

Business Operations (30%)

Drive Operational Success: Analyze financial reports to control costs and implement strategic improvements that align with company goals.

Empower Your Team: Train and mentor direct reports to understand and utilize performance metrics, ensuring every shift meets food and labor targets.

Champion Standards: Ensure all team members are fully trained and compliant with food safety, sanitation, and safety regulations.

Manage Resources: Oversee inventory levels and daily paperwork, including banking, accounting, labor reports, marketing materials, and HR documentation. Deliver Excellence: Uphold brand standards for quality, customer experience, and order accuracy across all shifts.

Lead Production: Supervise food preparation and maintain high standards of consistency and presentation.

Audit & Improve: Conduct regular inventory audits, ensuring proper labeling and dating for optimal food safety and inventory control.

Collaborate for Growth: Partner bi-monthly with Marketing and HR Directors to develop strategies for audience engagement and team development.

Resolve & Report: Communicate effectively with the home office to resolve discrepancies and ensure smooth operations.

Adapt & Excel: Take on additional responsibilities as needed, contributing to a dynamic and evolving workplace.

Customer Satisfaction (20%)

Create memorable moments: Deliver outstanding service that keeps guests coming back.

Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism.

Be a local Leader: Promote the brand through community events and word-of-mouth.

Job Requirements and Essential Functions:

• High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred • 3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility. • Excellent communication skills. • Dependable attendance and punctuality are a necessity. • Able to perform basic business math. • Basic Microsoft Office skills required. • Strong analytical and decision-making skills required. • Must have accessibility to dependable and reliable transportation to complete banking and business requirements. • Able to complete required online training and certification modules. • Physical dexterity required (the ability to move up to 45 lbs. from one area to another). • Able to complete tasks that include stooping, pushing/pulling up to 20 lbs. • Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.