Finance Systems & Process Optimization Manager

Finance Systems & Process Optimization Manager Department: Information Technology 500003 Employment Type: Full Time Location: Sterling Heights Reporting To: Matt Knutson Description This role will act as a Product Manager for Financial Systems, and will be responsible for the ownership, direction, and continuous improvement of finance systems (accounting platforms, Sage, integrations). This role translates business strategy into actionable product roadmaps, system enhancements, and operational improvements, while ensuring solutions are reliable, scalable, and user-friendly. The Product Manager serves as a bridge between business stakeholders, IT, vendors, and end users, operating with increasing independence and accountability. In addition, this role provides people leadership through mentoring, coaching, and developing Product Administrators and junior team members. The Experience You’ll Create Own the end-to-end lifecycle of financial systems (ERP, accounting platforms, reporting tools, POS integrations, etc.) Define and execute product roadmaps aligned with Finance and business objectives. Balance operational support, enhancements, and strategic initiatives to maximize business value. Define KPIs and success metrics related to system performance, financial accuracy, and user adoption. Partner with Finance, Accounting, and Operations teams to understand workflows, reporting needs, and pain points. Analyze financial processes (GL, AP/AR, billing, reporting, reconciliations) and identify system optimization opportunities. Translate business requirements into user stories, workflows, and system configurations. Ensure data integrity, auditability, and compliance within financial systems. Support financial reporting, data validation, and reconciliation processes. Provide hands‑on administration, configuration, and support for financial and related SaaS systems. Troubleshoot system issues and coordinate resolution with IT and vendors. Manage system upgrades, releases, and enhancements. Maintain system documentation, data mappings, and process flows. Support user access, roles, and security governance. Manage backlog, prioritization, and delivery using Jira or similar tools. Lead sprint planning, backlog grooming, and cross‑functional coordination. Oversee testing (UAT), data validation, and post‑release support. Manage dependencies, risks, and change impacts across teams. Act as primary liaison between Finance, IT, Operations, and external vendors. Communicate system changes, priorities, and impacts effectively to stakeholders. Provide day‑to‑day leadership, mentoring, and coaching to Product Administrators or junior product team members. Support onboarding, skill development, performance feedback, and career progression for team members. Set clear expectations, delegate effectively, and foster accountability and collaboration. Partner with vendors on roadmap alignment and issue resolution. Training, Adoption & Continuous Improvement. Develop and deliver system training and user support. Drive adoption of new features and process improvements. Identify opportunities to simplify workflows and improve efficiency. Promote a culture of ownership, accountability, and continuous improvement. Performs other related duties as assigned. Ingredients for Thriving Bachelor’s degree in Information Technology, Business, Finance, Accounting, or related field (or equivalent experience). 4–7+ years of experience in financial systems, business applications, or product management roles. Strong understanding of financial processes (GL, AP/AR, reporting, reconciliations). Experience with ERP systems or financial platforms (e.g., Sage – preferred, Workday, NetSuite, Oracle, Dynamics, etc.). Background in Finance, Accounting, or Financial Systems Analysis. Experience with data/reporting tools (Power BI, SQL, etc.). Experience supporting audits or compliance processes. Experience owning systems or products from intake through delivery and support. Strong analytical and problem‑solving skills with attention to data accuracy. Experience gathering requirements and translating them into technical solutions. Proficiency with Jira or similar tools for backlog and delivery management. Excellent communication skills across technical and non‑technical stakeholders. Ability to manage multiple priorities in a fast‑paced environment. Experience working with SaaS systems, integrations, and reporting tools preferred. Location(s) & Logistics: Prolonged periods of sitting at a desk and working on a computer. The role will be hybrid with locations in Sterling Heights and Troy. Occasional travel is required for this role to visit customer sites and warehouses. Savor the Benefits We offer a range of benefits for eligible team members, including: Health Coverage – Medical, Dental and Vision Voluntary Life/AD&D, Short‑Term and Long‑Term Disability, Critical Illness 401(k) Paid Time Off Wellness Programs Additional Perks To see a summary of current benefits, visit #J-18808-Ljbffr Continental Services