IT Technician

First Orion is seeking an experienced candidate for the IT Technician position that reports to the IT Lead. The IT Technician ensures that internal users, endpoints, applications, access, and workplace technology needs are met so employees can securely and effectively complete corporate goals. This role works closely with staff, leaders, vendors, and IT teams to resolve individual and companywide technology issues, maintain operational readiness, and deliver consistent customer experience. What you’ll be doing: Internal User and Executive Support - provide timely support through the IT service management process for hardware, software, accounts, access, printers, mobile devices, video conference systems, collaboration tools, and other workplace technology needs; troubleshoot issues through resolution, document work performed, communicate status, and elevate security or engineering issues appropriately. Endpoint and Infrastructure Operations - order, receive, configure, deploy, maintain, recover, and securely retire Windows and macOS endpoints and peripherals; support endpoint governance, hardware and software inventory, support endpoint OS and application patch coordination, conference room technology, and access control systems. Identity, SaaS, and Employee Lifecycle Support - perform approved onboarding, offboarding, and access-change activities; support identity and access administration, Microsoft 365, SaaS applications, software licensing, group and role assignments, application access, and account lifecycle tasks while following least privilege, approval, and documentation requirements. Service Delivery, Documentation, and Operational Control - meet service level expectations; accurately maintain tickets, asset records, knowledge articles, procedures, and support documentation; follow First Orion policies, security standards, change-management practices, and established IT processes/procedures; identify recurring issues, process improvements, automation opportunities, capacity needs, and operational risks; participate in associated on‑call rotation responsibilities. What you’ll need: 2+ years of experience in an IT service desk, desktop support, technical support, or closely related customer facing technology role, with demonstrated ability to independently resolve common user, endpoint, application, and access issues. Experience installing, administering, supporting, and troubleshooting Microsoft 365 applications, identity and access tasks, SaaS applications, common Windows compatible software, browsers, collaboration tools, and account lifecycle activities. Experience provisioning, supporting, troubleshooting, patching, inventorying, and securely retiring Windows and macOS endpoints, peripherals, mobile devices, printers, and conference room technology. Strong customer service, communication, documentation, organization, and problem solving skills, including the ability to manage priorities, meet service expectations, validate work, protect confidential information, and elevate incidents or security concerns appropriately. Reliable, accountable, process oriented work ethic with strong attention to detail, sound judgment, and the ability to identify process improvements, work effectively during service disruptions, collaborate across teams. Bonus Points: Higher education in Information Technology, Computer Science, Cybersecurity, or a related field, or relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, ITIL, or comparable technical certifications. Knowledge or experience with O365 administration, Microsoft Entra ID, Intune or other endpoint management platforms, Active Directory, ServiceNow, Atlassian, or another ITSM platform, PowerShell or similar automation scripting, AWS, network infrastructure, Microsoft Surface Hubs, conference systems, security camera/NVR systems, and access control systems. Company Benefits: Balancing the work‑life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state‑of‑the‑art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you! Learn More About First Orion: First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers. First Orion Culture Cornerstones First Orion is an affirmative action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business. This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance. First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law. First Orion is a global powerhouse in telecommunications technology. With a team of 300+ innovators, we aren’t just a tech provider; we are the architects of Branded Communication and the frontline of scam protection for Fortune 500 giants and the nation’s largest mobile carriers. The mobile experience is broken. 85% of people won’t answer a call from an unknown number. Thanks to scammers and bad actors, the “Unknown Caller” or faceless “800” number has become a symbol of anxiety, causing legitimate connections to be lost in the noise. First Orion provides multiple, cutting‑edge ways to bridge the gap between businesses and consumers: Identity Over Anonymity: Through solutions like INFORM® Branded Calling, we replace mystery numbers with verified brand identities, giving people a reason to pick up with confidence. Bulletproof Security: Our real‑time fraud detection and scam protection provide transparency at a global scale. Actionable Intelligence: We use advanced analytics to help companies optimize their reach and protect their reputation. We know that world‑changing technology starts with a world‑class culture. As a 2026 Amazing Workplace for two consecutive years and a certified Great Place to Work for more than 8 years, our foundation is simple: “People First.” We believe our team members are our greatest asset, which is why we’ve built a workplace rooted in the same trust and transparency we provide to our customers. For more information, visit firstorion.com. Follow us on socials: LinkedIn | Facebook | X | Instagram | Reddit #J-18808-Ljbffr