Director, Project Management Office, BU Services

Job Description:Director, Project Management Office, BU ServicesPosition SummaryThe Director, Project Management Office is a key leadership role within Nextpower’s Services Business Unit, responsible for building and leading the project management capabilities that help the organization execute change effectively and manage business performance with discipline.The role will build and lead two core functions:Change Management – build and lead Program Management and Continuous Improvement capabilities that help Customer Operations execute strategic initiatives, improve how we work, and scale effectivelyPerformance Management – build the planning, governance, reporting, analytics, and Voice of the Customer capabilities that help Services leadership and Product Management understand performance, make better decisions, and improve resultsThe Director will build and lead a Business Operations team while partnering across Product Management, Customer Operations, Finance, Sales, and other functions to help translate strategy into execution and create greater visibility and accountability across the business.Key ResponsibilitiesPerformance ManagementBuild and lead the Performance Management capability, establishing the management systems required to connect strategy, execution, and business resultsPartner with Services leadership, Product Management, and Finance to establish strategic planning processes that translate business priorities into clear objectives, roadmaps, investments, and measures of successEstablish the Business Unit’s performance management framework, including OKRs, KPIs, executive scorecards, governance forums, and monthly and quarterly business reviews.Build scalable reporting and analytics capabilities that provide leaders and Product Management with timely, trusted insights into financial, operational, service, and customer performancePartner with the Customer Success organization to establish a systematic Voice of the Customer capability that captures customer feedback and translates insights into actions to improve customer experience and inform future offeringsBuild and develop a high-performing Performance Management team with the capabilities required to support the continued growth and maturity of the Services businessChange ManagementBuild and lead the Program Management capability, establishing the people, processes, governance, and tools required to successfully execute the Business Unit’s highest-priority cross-functional initiativesEstablish a consistent approach for managing strategic programs, including prioritization, ownership, milestones, dependencies, risks, executive visibility, and accountability for outcomes.Build and lead the Continuous Improvement capability, establishing a systematic approach to identify, prioritize, and execute opportunities to improve Customer OperationsPartner with Customer Operations leaders to develop a pipeline of improvement opportunities focused on customer experience, efficiency, cost-to-serve, scalability, and automationBuild and develop a high-performing Change Management team capable of leading complex programs and operational improvement initiatives across the organizationLeadership & CollaborationRecruit, lead, and develop a high-performing Business Operations organization across Change Management and Performance ManagementDefine clear roles, operating models, standards, and ways of working as the Business Operations function scalesServe as a strategic thought partner to Services leadership and influence priorities and decisions across organizational boundariesFoster a culture of accountability, customer focus, continuous improvement, and data-driven decision makingRequired QualificationsBachelor’s degree or higher in Business, Engineering, Finance, Operations, Analytics, or a related fieldPMI certification10+ years of progressive experience in business operations, program management, operational excellence, analytics, or related functions, including experience leading teamsDemonstrated experience building or scaling organizational capabilities, teams, processes, or operating modelsExperience leading complex, cross-functional programs and business transformation initiatives.Strong understanding of performance management, strategic planning, business analytics, and continuous improvementStrong analytical and structured problem-solving skills with the ability to translate complex issues into clear priorities and actionsExcellent leadership, communication, and influencing skills, including experience working with senior executives and cross-functional teamsWho We’re Looking ForThe ideal candidate is a builder and leader who can create structure where it does not yet exist, recruit and develop strong teams, and establish management systems that improve how the organization operates. They are equally comfortable shaping a new capability, partnering with senior leaders, and holding teams accountable for measurable business outcomes.At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We are NextpowerSummaryLocation: Nashville,Tennessee - USAType: