Enterprise Observability & Monitoring Engineer

Job Posting End Date10-23-2026Please note the job posting will close on the day before the posting end date.Job Summary AEP is seeking an experienced Enterprise Observability & Monitoring Engineer responsible for the design, administration, automation, integration, and support of AEP's enterprise monitoring platforms, with primary focus on Dynatrace and secondary responsibility for SolarWinds.This role serves as the technical subject matter expert for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, ActiveGate administration, application onboarding, observability engineering, monitoring automation, and ServiceNow integrations while also supporting enterprise SolarWinds network monitoring capabilities.The engineer will partner with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability solutions across critical business applications, infrastructure, cloud platforms, and network environments.This position requires strong technical expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, ServiceNow integration, and production support within a large, regulated enterprise environment.Job DescriptionWhat You’ll Do:Essential Job Functions & Tasks:Administer and support Dynatrace production, non-production, and laboratory environments.Design and implement enterprise observability solutions for critical business applications.Lead onboarding of new applications into Dynatrace.Develop enterprise monitoring standards, dashboards, alerts, and health models.Improve observability maturity across the enterprise.Drive proactive detection and prevention strategies.Reduce monitoring gaps and improve service visibility.Application Performance MonitoringDeploy and administer OneAgent technologies.Support ActiveGate infrastructure.Configure RUM and Synthetic Monitoring.Analyze application performance issues and bottlenecks.Support distributed tracing and service flow analysis.Provide end-to-end visibility across application ecosystems.Consult with application owners on monitoring best practices.Monitoring Engineering & AutomationDevelop Dynatrace Extensions 2.0.Create custom monitoring for business applications, databases, and infrastructure.Automate monitoring deployments and onboarding processes.Develop self-service monitoring capabilities.Improve monitoring data quality and governance.Reduce manual administration through automation.ServiceNow & Enterprise IntegrationsSupport integration of Dynatrace, SolarWinds, and ServiceNow.Define monitoring requirements for automated incident creation.Support event correlation and ticket automation.Align monitoring solutions with CMDB standards.Enhance enterprise operational workflows.SolarWinds Platform Support (Secondary Focus)Administer SolarWinds Network Performance Monitor (NPM).Support SolarWinds Network Configuration Manager (NCM).Maintain device onboarding and discovery processes.Support SNMP-based network monitoring.Assist with network dashboard and reporting solutions.Perform SolarWinds upgrades and maintenance.Support network operations visibility requirements.Incident Response & Root Cause AnalysisParticipate in major incident and war room activities.Perform root cause analysis.Develop monitoring improvements resulting from incidents.Support enterprise operational response processes.Serve as technical escalation point for monitoring-related issues.Governance, Risk & ComplianceSupport monitoring solutions subject to NERC CIP and compliance requirements. Maintain operational standards, procedures, and documentation. Support audit activities and evidence collection. Ensure monitoring solutions align with cybersecurity standards.Participate in change management and CAB processes.Additional Requirements:Minimum QualificationsBachelor's Degree in Information Technology, Computer Science, Engineering, or related field.5+ years supporting enterprise monitoring, observability, or performance management solutions.3+ years of hands-on Dynatrace administration and engineering.Experience onboarding enterprise applications into monitoring platforms.Experience supporting large-scale application and infrastructure environments.Experience with ServiceNow integrations and enterprise operational processes.Experience with monitoring automation and scripting technologies.Working knowledge of SolarWinds NPM and enterprise network monitoring concepts.Experience supporting mission-critical production environments.Dynatrace & Observability TechnologiesDynatrace AdministrationDynatrace SaaS / ManagedOneAgent DeploymentActiveGate AdministrationReal User Monitoring (RUM)Synthetic MonitoringApplication Performance Monitoring (APM)Dynatrace Extensions 2.0Davis AIService Flow AnalysisEnterprise ObservabilityEnd User Experience MonitoringBusiness Service MonitoringDashboard DevelopmentAlert EngineeringEvent CorrelationEnterprise Monitoring PlatformsDynatraceSolarWinds NPM, SolarWinds NCM, SolarWinds Network InsightServiceNow Event ManagementEnterprise Monitoring PlatformsCloud & Modern TechnologiesAWS Monitoring, Azure Monitoring, VMware MonitoringOpenShift Monitoring, Kubernetes MonitoringContainer Observability, Hybrid Cloud MonitoringSaaS MonitoringInfrastructure TechnologiesWindows Server Administration, Linux AdministrationVMware, DNS, Load BalancersSSL/TLSActive DirectoryEnterprise Authentication ServicesNetwork Infrastructure FundamentalsDatabasesOracle, SQL Server, PostgreSQLDatabase Performance MonitoringDatabase Connectivity TroubleshootingProgramming & AutomationPowerShell, Python, Bash, REST APIs, JSON, XML, SQLMonitoring Automation, Infrastructure AutomationIntegration TechnologiesServiceNow, CMDB Integrations, REST APIs, Webhooks, SNMPSyslog, SAML, OAuth, LDAPLeadership & Soft SkillsStrong customer service and stakeholder management skillsAbility to consult with application and infrastructure teamsStrong verbal and written communication skillsExceptional troubleshooting capabilitiesStrategic thinking and problem solvingAbility to lead technical initiativesStrong organizational and prioritization skillsSelf-directed and highly accountableAbility to mentor and guide junior engineersWhat We're Looking For:Education requirements are listed below:Bachelor's degree in computer science, engineering, or related technical field is required.Work Experience requirement listed below:10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.What You'll Get:Base salaryAnnual bonusLong-term incentive401(k) matchAEP PensionComprehensive benefits package designed to support and enhance the overall well-being of employees.At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-009Compensation Range:$116,255.00 - $151,132.50The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.SummaryLocation: Gahanna, OH; Austin, TXType: Full time