Director, Corporate Systems

Director, Corporate Systems

This leader will partner with senior stakeholders across Sales, Customer Success & Service, Marketing, Finance, Legal, Technology and IT. Reporting to the Senior Director, Corporate Systems, you'll partner in designing and governing the systems and architecture supporting end-to-end business processes across Lead-to-Cash lifecycles, other customer facing platforms.

In This Role, You Will:

Strategic Ownership

• Define and drive the CRM platform vision and roadmap aligned to long-term enterprise objectives.
• Establish scalable architecture and processes across Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud, CPQ, Salesforce Ecosystem & Platform Integrations.
• Build and manage a roadmap that supports modern, intelligent CRM capabilities—enabling Agentic & Generative AI, guided selling, and customer 360° visibility.

End-to-End Process Enablement

• Architect and optimize Lead-to-Cash Lifecyle, and other customer facing platforms workflows in partnership with all business functions.
• Oversee CRM integration with broader platforms including:
• Marketing Automation and Account Intelligence
• Sales Enablement and Learning Management
• Professional Services Automations
• Customer Support & Engagement Platforms
• Contract Lifecycle Management (CLM) and eSignature
• Financial Systems & Data Engineering/Business Intelligence Technologies

AI, Data & Intelligence Layer

• Champion the adoption of Salesforce Einstein 1, Agentforce, and Salesforce Data Cloud to unlock intelligent automation and next-best-action capabilities.
• Lead the design of robust data architecture supporting clean, connected, and governed data across the GTM ecosystem.
• Partner with Data Engineering and business teams to drive optimal use cases of Agentic and Generative AI with the right User journey and augmentation.

Global Team & Execution Leadership

• Lead and scale a high-performing global team (India & US) focused on Salesforce agile development, DevOps, solution architecture, product management and business alignment.
• Drive platform reliability, scalability, and delivery excellence using modern SDLC, CI/CD, and test automation.
• Maintain a balanced team model of FTEs, contractors, and system integrators.

Governance, M&A & Stakeholder Engagement

• Establish governance frameworks to prioritize and manage CRM programs and enhancements.
• Drive stakeholder alignment and executive reporting for platform initiatives and business impact.
• Lead CRM system integration and data migration efforts during M&A activities, ensuring minimal disruption and future scalability.

Here's What You Need:

• 12+ years of experience in CRM, enterprise systems, or digital transformation, including 10+ years in Salesforce platform leadership.
• Deep expertise in Salesforce architecture and connected GTM systems (PSA/ERP, CLM, Support, Enablement).
• Strong knowledge of data modeling, AI platforms (Einstein 1, Agentforce), and CRM analytics.
• Experience supporting complex Lead-to-Cash processes at scale.
• Proven track record managing large global teams and delivering enterprise-grade transformation programs.
• Executive presence, excellent communication, and strong stakeholder management capabilities.
• Experience with M&A system integration is highly desirable.