Medical Assistant-Certified

At TriHealth, Medical Assistants make a meaningful impact every day.

We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high‑quality patient care in a trusted health system.

Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Location

Group Health Clifton-Internal Medicine, 379 Dixmyth Ave Cincinnati, OH 45220

Schedule

Full Time Day

Incentives & Benefits

• Sign on bonus $2,500 with a one-year work commitment (For external candidates)
• Competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
• PRN positions not eligible for TriHealth benefits.

Job Overview

This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre‑visit planning for the practice’s patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job‑related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Requirements

• Graduate of an approved technical, professional, or vocational program in Healthcare; Healthcare clinical experience preferred physician practice or related field.
• Equivalent experience accepted in lieu of degree.
• Must be certified or registered medical assistant.
• Must maintain this certification and registration status: Registered Medical Assistant (RMA) through AMT, NCCT, or NHA, or certified Medical Assistant (CAN) by AAMA, and Cardiopulmonary Resuscitation (CPR).
• Medical office flow, especially the clerical/front office tasks.
• Ability to make quick decisions based on well‑thought out consequences/results.
• Knowledge of EMR, practice management software and medical coding/billing strongly encouraged.

Job Responsibilities

• Demonstrates proficiency in the rooming process for adult and/or pediatric primary care including clinical procedures, immunizations, venipuncture, point‑of‑care testing, among others. Follows protocols and policies for scheduling, clinical procedures and appropriate use of medical equipment.
• Provides accurate/complete documentation of clinical calls and patient rooming info as well as order entry, pending prescriptions, noting current pharmacy, and enter/edit workflows to result orders.
• Addresses patient messages (phone, MyChart) in a timely manner and escalates patient issues as appropriate.
• Demonstrates clinical competency upon completion of orientation and annually.
• Maintains knowledge of population health, and embraces the philosophies of wellness, prevention and chronic disease management.
• Participates in tactics to close gaps in care, including pre‑visit planning, participation in daily huddles, and informing physicians of any potential barriers to care identified.
• Has proficient understanding of the adult and/or pediatric preventative medicine schedule, including age‑based wellness checks, appropriate vitals and labs, immunizations to administer, screening tools, and patient education to care for all patients we serve.
• Can identify and communicate with providers regarding patient wellness, chronic diseases, utilization, and care gaps.
• Attends continued education training such as Lunch and Learns and other opportunities.
• Participates in the longitudinal care continuum of patients, including collaborating with wrap‑around services such as behavioral health, complex care nursing, social workers, community health workers, among others; provides basic community resources to patients with social determinants of health; supports and provides education and patient coaching of both wellness and chronic disease management.

Working Conditions

• Climbing - Occasionally
• Concentrating - Consistently
• Hearing: Conversation - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs - Consistently
• Lifting 50+ Lbs - Occasionally
• Lifting 11-50 Lbs - Rarely
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Frequently
• Stooping - Occasionally
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Walking - Consistently