Shift Leader

Shift Leader

The Shift Leader is a part-time leadership role responsible for the complete operations of the store while on duty. They act as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Shift Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Shift Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.

Essential Functions

• Customer Service & Sales
• Operations & Compliance
• Food & Beverage Execution
• Store Appearance & Maintenance
• Additional Responsibilities
• Supervisory Responsibilities

Qualifications

Required

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Preferred

• Minimum of 1 year of food service or retail management experience.
• Internal candidates should be employed for at least 90 days.
• A current ANSI-approved Food Safety Manager Certification.
• Basic business math, accounting, computer, analytical, and decision-making skills.

Success Factors

• Team Leadership Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.
• Operational Excellence Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.
• Accountability Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.

Work Requirements

• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs
• Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
• Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
• Must wear slip-resistant shoes while on duty

Pay RangeUSD $15.50 - USD $20.00 /Hr.