Guest Engagement Coordinator, CRM Analytics

Job Description

Job Description

Description:

It's Plein Air Agency is a leading marketing consultancy focusing on the restaurant and hospitality industry, providing solutions from Creative, Production, Media Strategy & Buying, Digital Content to Website and Mobile App development. We are a fully remote agency and are looking for remote talent to join our team!

The Role
You’re an analyst who wants to move into marketing. In this role, you’ll help build and launch campaigns across Email, SMS, Push, and In-App for restaurant and retail brands. You’ll start with the work your analytical skills already prepare you for, then learn the rest on the job.

Reports to: Guest Engagement Director  

What You’ll Do

• Pull and organize campaign performance reports, and help turn the numbers into client insights
• Build and QA audiences and segmentation in Braze and similar platforms
• Set up, QA, and launch campaigns; we’ll teach you the tools
• Spot delivery issues and anomalies quickly, and escalate them
• Track A/B tests from hypothesis to result
• Maintain the campaign calendar and keep creative approvals moving

What You’ll Gain: hands-on CRM training, mentorship from the Account Manager, and a clear path to Specialist and Account Manager roles.
You know what the numbers say. Here, you’ll help decide what to do about them.

• 1–3 years in data analysis, reporting, or BI
• Strong Excel or Google Sheets skills; SQL is a plus
• Sharp attention to detail and clear communication
• A real interest in marketing

Nice to Have:  

• retail or restaurant data experience  
• exposure to a CRM platform