Office Manager

Office Manager

The Office Manager plays a critical role in ensuring the smooth, efficient, and professional operation of a restoration branch. This position oversees administrative functions, supports project and field teams, and maintains accurate documentation to keep jobs moving on schedule. The Office Manager services as the central communication hub, ensuring a high level of service and operational coordination.

With strong attention to detail, organization, and problem-solving skills, the Office Manager helps drive operational excellence and contributes directly to the company's productivity, customer satisfaction, and overall branch success.

Essential duties and responsibilities include managing day-to-day office operations, providing general administrative leadership, ensuring customer satisfaction, and driving process improvements. The Office Manager manages the AR process for projects, job file maintenance, vendor list management, and calling on past due accounts. They are responsible for the overall score of program jobs, ensuring compliance with processes and regulatory requirements, and maintaining accurate project files.

Additionally, the Office Manager assists in reconciling project budgets, reviewing cost reports, and tracking expenses. They motivate, train, and retain administrative support staff, communicate effectively with clients and internal stakeholders, and work closely with operational staff for coordinating and scheduling purposes. The Office Manager also works closely with customers, insurance companies, and third-party administrators on various timely administrative duties, maintains and updates standard operating procedures for office and administrative functions, and ensures accurate job details are entered into the job management software timely.

Qualifications include a high school diploma or general education degree (GED), and one to two years related experience and/or training; or equivalent combination of education and experience. Previous experience in the restoration or construction industry is preferred. The Office Manager must possess strong customer service, language, communication, computer/technical, mathematical, problem-solving, vendor relationship management, and vision skills.

Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk and hear. The employee is frequently required to use their hands to finger, handle, or feel. The employee must be able to lift and carry 10 lbs. to move it as needed. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus as needed.

This job is performed on-site in an office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space.

To perform the job successfully, an individual should demonstrate the following competencies: accountability and ownership, problem solving, oral communication, written communication, teamwork, diversity, ethics, organizational support, judgment, planning/organizing, professionalism, quality, quantity, follow-up, dependability.