Vacation Ownership Sales Manager - Frontline (Action)

  At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.  

This position will be responsible for supervising and providing leadership to the day to day sales operation. The Sales Manager is accountable for mentoring a team to meet specific sales goals through training, coaching, and closing in an ethical and professional manner.

ESSENTIAL DUTITES AND TASKS:

• Develops and coaches the Sales Consultants for continuous improvement. Assists the Sales Training department in evaluating and coaching the Sales Consultants for continuous improvement.


• Closes the sale and initiates the purchase process. Recognizes, supports and implements policies and procedures established by Holiday Inn Club Vacations. Conducts performance appraisals.


• Supports and upholds the mission, vision and philosophies of Orange Lake Resorts. Responsible for recruiting, selecting and hiring. Resolves all customer service challenges.


• Achieves personal and departmental written objectives as established. Assists all team members in ensuring all questions are answered in a professional, informative, diplomatic and correct manner. Coaches all new hire sales consultants to meet and/or exceed minimum sales performance standards.


• Ensures sales rides are scheduled and performed for Sales Consultants. Ensures the professional dress policies are enforced. Ensures and/or performs a 1-1 coaching session with Sales Consultants as needed and provides evaluation, coaching, and the assignment of an action plan for improvement and the follow-up to that established plan.

QUALIFICATIONS:

• Minimum of three plus years of timeshare experience.


• Proven track record of success in Timeshare sales and/or Timeshare sales training.


• Must be process oriented with attention to detail.


• Compelling leadership abilities.


• Must be able to manage staff, meet sales and staffing requirements and develop ongoing associate training.


• Must have the ability to manage and motivate team members while working effectively with Executive Management.


• Self-directed and independent but works as a team player.


• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.


• Participates in proactive team efforts to achieve departmental and company goals.


• Excellent customer service skills.


• Strong oral and written communication skills.


• Strong work ethic, high energy level and positive attitude.


• Strong administrative, organization and planning skills.


• Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement.


• Pursuit of continuous improvement, enhance or increase personal knowledge and skills that will assist in job performance.


• Must have reliable transportation.

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