Parts Counterperson

Parts Counter-person

We are a busy, customer-focused Ford dealership committed to providing top-quality service and genuine OEM parts. We are currently seeking a knowledgeable and motivated Parts Counter-person to join our team.

The Parts Counter-person is responsible for assisting retail and wholesale customers, as well as service technicians, in identifying and purchasing the correct automotive parts. This role requires strong customer service skills, attention to detail, and a solid understanding of automotive systems.

Key Responsibilities:

• Assist customers and service technicians in selecting required parts in a friendly, professional manner
• Accurately look up parts using electronic catalogs and dealership systems
• Process parts orders, invoices, and returns efficiently
• Maintain inventory accuracy and assist with stock orders and receiving shipments
• Keep the parts department clean, organized, and well-stocked
• Communicate effectively with the service department regarding parts availability and timelines
• Upsell related parts and accessories when appropriate

Qualifications:

• Previous automotive parts experience preferred (dealership experience a plus)
• Familiarity with Ford parts systems (or similar OEM systems) is a strong advantage
• Strong computer skills and ability to learn dealership software
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and multitask
• High school diploma or equivalent required

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.