EHS Project Coordinator

Position Details Position: EHS Project Coordinator Location: Durham, NC Pay: $70k to $88k/year Type: Full-time; Long-term Contract Schedule: Monday - Friday, 8:00am to 5:00pm PhD in Public Health, Environmental Health, Exposure Science, or a related field with experience in participatory science projects focused on lead hazards or a Master’s degree and 5+ years of relevant experience in participatory science projects focused on lead hazards. Job Description Provide day-to-day leadership for the LBPA reimbursement support workstream, including planning, prioritizing, and coordinating outreach and follow-up. Plan and run outreach and follow-up to increase reimbursement participation and move packets to completion. Serve as a primary contact for participant technical assistance; triage questions, troubleshoot issues, and track follow-ups using standard communication workflows (email/phone and customer support ticketing). Provide feedback and mentorship for junior agents and serve as the first point of escalation for difficult tickets. Develop and update resources (short how-to videos, guides, FAQs, checklists, example packet materials) to standardize guidance and improve submission quality. Oversee document collection and administrative completeness reviews; identify common missing items and update guidance/processes accordingly. Coordinate stakeholder touchpoints with internal leadership and external partners (e.g., state counterparts); draft communications, support briefings, and document decisions. Track and evaluate performance metrics (e.g., outreach volume, open items, completion rates, cycle time) and provide regular updates to support reporting and planning. Support other programmatically related efforts in the environmental health and water quality program. Position Requirements Demonstrated expertise in technical environmental science, public health, exposure science, study design, statistical analysis, and implementation science. Demonstrated experience in community-engaged outreach and participant support for environmental health or public health programs, including translating technical/regulatory information into clear guidance for non-technical audiences. Experience coordinating multi-partner workflows and maintaining consistent participant communication. Experience comfortably talking with a variety of people. Experience with Microsoft Word, Outlook, Excel, and R. Experience working with schools and/or child care facilities and supporting place-based remediation processes. Familiarity with lead exposure prevention topics (e.g., lead in water / lead-based paint) and participant troubleshooting related to sampling or remediation navigation. Practical experience using a customer support platform such as Zendesk (or similar) to track inquiries, follow-ups, and resolutions. Skills & Abilities Attention to detail and accuracy. Strong organization and follow-through; ability to multitask and meet deadlines in a high-volume outreach environment. Clear written and verbal communication; ability to build trust with diverse stakeholders. Act as a natural problem solver. Work independently and as part of a team. Multitask efficiently and in a timely manner. Communicate clearly, both verbally and written. Utilize and learn computer-based tools. Adapt to changing program needs and volume. Equal Employment Opportunity We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr Greene Resources