Manager on Duty

POSITION:
The purpose of the Manager on Duty/Sales Lead is to assist the Studio Manager with new membership sales by
bringing new members to the studio and booking them into Intro Classes. The Manager on Duty/Sales Lead also assists with retaining current members. Pilates fitness knowledge or background is preferred but not required. This is a part- time, in-studio role with a minimum of 20-25 hours availability per week.

REQUIREMENTS:
● Excellent sales, communication, and customer service skills required
● Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training
● Ability to learn and use the Club Ready software system
● Ability to stand or sit for up to 8 hours throughout the workday
● Must be fluent in English and have excellent communication skills via in person, phone, and email
● Must be able to work under pressure and meet tight deadlines
● Must have proficient computer skills
● Daily and/or occasional travel may be required.
● Ability to cover/host/sell Intros
● Ability to open and close studio

RESPONSIBILITIES :
● Execute front desk sales process of lead generation, follow up, and close
● Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
● Book quality appointment to achieve monthly sales quota
● Assist when scheduled in studio with membership needs and overall satisfaction of the club including cancellations, freezes, new sales and upgrade/downgrade requests
● Assist with milestones events within the current studio. (Examples include but are not limited to 100 clubs,
250 clubs, birthdays etc.)
● Assist in implementing events and class challenges to current members
● Maintain acceptable level of personal sales production
● Emphasize and enforce objectives of the club as a fitness and wellness provider
● Present available services to current or prospective members
● Lead intro classes with sales team
● Assist in attending special events (health fairs, grand openings, marathons, and community and hospital
events) to promote the club
● Assist Studio Manager in inventory and other club necessities, as assigned.
● Higher level permissions through CR
● Teaching scheduled classes, if applicable
● Acting manager when staffed
● Other duties as assigned