Plumbing Field Manager

Field ManagerMr. Rooter Plumbing is looking for a motivated and results-driven Field Manager to oversee, support, and develop our field team. In this role, you'll supervise field technicians, ensure top-tier customer service, and drive operational excellence. This is an exciting opportunity for an experienced plumbing professional with strong leadership skills to make a significant impact on our team and business growth.Key ResponsibilitiesHire, mentor, and train field technicians to deliver outstanding service.Identify training needs and collaborate with Talent and HR teams.Conduct regular site visits to evaluate technician performance and provide monthly coaching (or more frequently, as needed).Facilitate one-on-one meetings with employees to review performance and skill development.Operational ManagementOversee scheduling, technician assignments, and delivery of supplies and equipment.Collaborate with dispatch, business unit managers, and support staff to implement best practices in field operations.Monitor and enforce compliance with field policies, including time tracking, job closure processes, uniform standards, and safety requirements.Ensure company vehicles and equipment are maintained according to the maintenance schedule.Customer & Business FocusDrive exceptional customer satisfaction through effective technician supervision and problem resolution.Support business growth by maintaining high service standards and identifying improvement opportunities.Requirements5+ years of experience as a Residential Plumber.2+ years in a lead or managerial role, or equivalent experience.Strong ability to perform, teach, and improve relevant plumbing tasks.Excellent organizational, time management, project management, and leadership skills.Familiarity with Service Titan software is a plus.Exceptional communication, customer service, and problem-solving skills.Self-motivated and results-oriented with a passion for innovation and industry leadership.Working ConditionsWork involves standing for extended periods, moderate lifting, and use of various tools.Operate inside customers' homes and adapt to unexpected situations.Exposure to varying weather conditions and road conditions.Flexibility to work evenings, weekends, and occasional overnight stays in certain markets.Benefits Start Day 1 of Employment!Paid Training – We make sure that you have the knowledge and skills to grow in your career.Branded Company-Provided Vehicle – After you are on your own, you'll be driving your own company van. Plus, you can take the vehicle home, so you'll have no commuting costs.Paid time off and paid holidaysBenefits – Medical, Dental, Vision, Life, and 401(k) with match up to 4%Voluntary Accident PlansCompany provided uniforms