Center Manager

Position Summary: The overall objective of this position is to administer Center programs, uphold HWC policies, to coordinate volunteer involvement, serve clients in crisis, to share the mission and vision of the Center and build relationships with community groups, churches, businesses, and partnering organizations. This position is a direct report to the Director of Operations but also works closely with Hopes CEO and Executive Leadership Team.Essential Job Functions:Maintains a personal relationship with Jesus Christ. Is a consistent witness for Christ and maintains a courteous, Christ-like attitude in dealing with people within and outside of HWC.Faithfully upholds the ministry of HWC in prayer.Participates in the implementation of goals, objectives, policies, and priorities for all Center programs.Follow and ensure adherence to Hope Womens Center policies and procedures at Center.Administer the on the job training of all volunteers at Center and works with Volunteer Coordinator to ensure they have completed online training requirements. Manage Center staff & volunteers including administrative and programming staff (as applicable per center).In conjunction with Director of Programs, evaluate programs for effectiveness, meeting community needs and Center goals.Meet regularly (weekly or bi-weekly) with the Director of Operations to review program effectiveness, goals, client issues/concerns, and staff or volunteer performance.Meet monthly with the CEO and other HWC Team Members for leadership development, program planning, and cross training purposes.Meet regularly with Center staff (if applicable) & key volunteers to discuss programs, challenges, conflicts, schedules, strategies, and goals. Provide direct program supervision and crisis services as required.Monitor facilities upkeep and coordinate maintenance as needed.Communicate client stories, events, volunteer highlights and ministry wins to HWC Development Team.Facilitate client events to increase community exposure.Cross train on all center roles - mentoring, teaching classes, running boutique and childrens program to be able to fill in as needed.Admin Duties (completion of monthly education program schedule, monthly communication with all volunteers, monthly report for CEO, etc).Manage daily Center teacher & childrens program assignments and make substitute arrangements, as needed.Assist with teaching classes as needed and regularly observe and evaluate teachers and childrens program volunteers (assess class, relationship to overall mission).Encourage the organization and orderliness of the classrooms & childrens program by volunteers.Solicit community partnerships with other non-profits and churches, etc., to further mission and vision of HWC (in coordination with CEO and Development Team).Willing to do other duties as assigned.Functional Job CompetenciesSpiritually mature and self-motivated with disciplined work habits and human relation skills.Awareness of ethnic and culture aspects of the community and issues specific to vulnerable women and teens served.Excellent organizational skills and the ability to carry out multiple tasks efficiently and accuratelyTeam orientedCommitment to understand HWCs current ministry and history.Knowledge, Skills & AbilitiesAbility to manage time well and plan effectively in fast paced environmentAbility to maintain confidentiality at all timesAbility to work well individually and within a teamAbility to train others and equip them for areas of serviceExcellent verbal and written communication skills, presentation, and interpersonal skillsPossess demonstrated ability to develop and manage program budgetMust be a person of high integrity and willing to support the mission of Hope Womens CenterLeadership skills, problem solving capabilities, conflict resolution skills and the ability to maintain a positive attitude and professional manner while interacting with Hope Womens Center staff, volunteers and community membersBe self-motivated and self-directed with the ability and desire to take projects from beginning to completionProficient in Microsoft Office skills requiredMust agree with HWCs Statement of FaithJob QualificationsHas a personal relationship with Jesus ChristHas a servant heartA minimum of a Bachelors degree in social work, education, business, communications or related field is preferred, but equivalent experience will be considered. Minimum of three years prior experience supervising and managing employees or volunteersExperience in non-profit organization preferredMay be required to work a flexible schedule within the allotted hours including some evenings and Saturdays.Cleared Background Check and/or Fingerprint ClearanceHWC Staff Core ValuesExcellenceCompassionServant LeaderStewardship FocusedThe person in this position shall have exercised Christian convictions that demonstrate an adherence to the HWC Statement of Faith and must endeavor to govern all aspects of life in such a manner as to display conduct consistent with HWCs Statement of Faith. The person shall also demonstrate a personal relationship with Jesus Christ, a consistent Kingdom witness, and maintain a courteous, warm, Christ-like attitude in dealing with people within and outside of HWC. They shall also be passionate about the vision of HWC.
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