Medical Assistant

Opportunities with Logistics Health Incorporated (LHI) Part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost‑effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. Optum Serve Medical Assistant – Dedicated Network The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on‑site staff and contractors must be fully vaccinated per CDC guidelines. Primary Responsibilities Critical Thinking and Problem‑Solving: Exhibit excellent critical thinking, problem‑solving, verbal and written communication skills, and attention to detail. Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient‑centered care, ensuring all interactions are respectful, supportive, and focused on the wellbeing of patients and colleagues. Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve. Organizational Skills: Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others. Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA. Punctuality: Be punctual for work attendance and abide by the work schedule. Language Skills: If fluent in other languages, assist patients and providers with translation as necessary. Reporting: Work with providers and operational teams to ensure reports are submitted timely and accurately. N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations. Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs. Patient Care and Support: Provide support to providers and other clinical/nonclinical staff members; direct individual patient care activities such as interviewing patients, measuring vital signs, collecting blood samples, preparing specimens, and performing diagnostic tests. Administrative Duties: Responsible for routine front‑ and back‑office duties including answering phones, scheduling appointments, data entry, and assisting in the examination process under the direction of a physician or other licensed provider. Technology: Skilled in utilizing EMR and MS Office Suite software applications. Inventory Management: Manage supply inventory and escalates gaps promptly. Personal Hygiene and Appearance: Maintain good personal hygiene and a well‑groomed professional appearance as per policy. Service Animals: Provide care and accommodate service animals as needed. Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA compliance. Housekeeping: Maintain cleanliness of exam rooms, waiting areas, and other clinic spaces. Patient Education: Provide accurate, current patient education within scope of practice. Emergency Response: Support clinicians during medical emergencies and activate EMS when required. Other Duties: Assist with administrative work and other duties assigned by leadership. Mental Demands: Reading, writing, attention to detail, confidentiality, problem‑solving, math skills, reasoning skills, oral & written communication, customer contact, multitasking, stress management, interpersonal skills. Physical Demands: Bending, crouching, kneeling, squatting, lifting up to 50 lbs, fine manipulation, sitting, standing for long periods, walking, responding to alarms, operating small‑handed devices. Required Qualifications Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and/or as a Certified Medical Assistant (CMA). If required by state of operation: Maintain unrestricted and in good standing CMA certification. Phlebotomy Certification from an accrediting training course when required by state. Active/Current Basic Life Support (BLS) Certification. Willingness to complete CAOCH and Drug Testing Collection Certifications. Ability to pass National Agency Check with Inquiries (NACI) background investigation. 4+ years of relevant clinical experience (e.g., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care). Preferred Qualifications Current certification in Audio and Drug Testing Collection. Experience working with Veterans, Service Members and Federal Employees. Experience performing EKG, PFTs, ABIs, venipuncture, lab processing, etc. Benefits Pay is based on local labor markets, education, work experience, certifications, and other factors. Hourly pay ranges from $17.98 to $32.12 per hour for full‑time employment. In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. All benefits are subject to eligibility requirements and we comply with all minimum wage laws. EEO Statement At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities. We are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace and candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr