Director of Account Services

The Director of Account Services is equal parts strategic thinker and meticulous operator — someone who runs high-value client relationships with precision, leads the day-to-day without dropping a single ball, and thinks several moves ahead on behalf of every client we serve. This role carries real autonomy to shape how we serve our clients and the opportunity to influence how we grow as an agency. We are building for the future, and we want someone who wants to build with us.

CORE FOCUS:

Client Leadership & Strategy Serve as the primary strategic partner for a portfolio of multi-million dollar accounts, leading with vision and earning trust at every level of the client organization Drive integrated marketing strategies, planning sessions, and quarterly business reviews that connect client goals to measurable outcomes Translate campaign performance and market trends into sharp insights and proactive recommendations — always a step ahead Anticipate client needs, surface risks early, and bring solutions before problems have a chance to take root Operational Excellence Own every project from kickoff to delivery — managing timelines, budgets, briefs, and deliverables across multiple workstreams simultaneously Write and supervise creative and media briefs that inspire great work; deliver reporting that tells a story, not just a spreadsheet Keep billing, documentation, and account reporting accurate, timely, and client-ready at all times Connect the client’s world to every internal discipline — creative, media, digital, and PR — with the clarity and context teams need to do their best work Mentor and develop junior account staff, modeling the standards and culture that define ANDERSON’s account services team Partner with agency leadership on resource planning, new business, and the agency’s continued growth Success in this Role Looks Like: Clients Always in the Know: You set the pace, communicate proactively, and ensure every client feels informed, confident, and genuinely well-served, never wondering what’s happening. Strategic, Defensible Work: Every recommendation is rooted in client goals, backed by data, and delivered with conviction. Nothing Falls Through the Cracks: Projects run on time, on budget, and the agency earns the kind of operational trust that deepens long-term client relationships. A Team That Grows: Junior staff develop under your guidance, leadership trusts your instincts, and clients stay (and grow) because of the partnership you’ve built. Job Description Serve as the primary day-to-day and strategic lead on a portfolio of multi-million dollar accounts Own all project management from kickoff through delivery — timelines, budgets, briefs, and deliverables across multiple workstreams Write and oversee creative and media briefs; deliver reporting and analysis that connects performance to strategy Drive quarterly business reviews, planning sessions, and integrated marketing strategy aligned to client goals Collaborate with creative, media, digital, and PR teams to ensure seamless, high-quality execution Mentor and develop junior account staff, setting the standard for how the team operates and grows Partner with agency leadership on resource planning, new business development, and agency growth initiatives Skills and Abilities Requirements 10+ years of client service experience within an advertising or integrated marketing agency Proven track record managing multi-million dollar accounts across complex, multi-channel scopes Senior-level client relationship experience — presenting strategy, navigating tough conversations, and driving measurable results Strong command of traditional and digital marketing, analytics, and media platforms including GA4, Meta Ads Manager, and Google Ads Exceptional written and verbal communication skills; ability to write a tight brief and command a room Fluency in project management tools (Basecamp, Asana, or similar) and comfort with AI-assisted workflows Experience leading or mentoring account teams, formally or informally Are we what you’re looking for? This role is ideal for a seasoned agency professional ready to do the best work of their career — and help shape what ANDERSON becomes next, with the potential to grow into a partner role. Prior experience with financial services, healthcare, hospitality, CPG, or nonprofit clients is a plus. #J-18808-Ljbffr Anderson-Adv