Lead Front Office Associate

Job Title: Lead Front Office Associate Location: 2405 8th St South, Suite 200, Moorhead, MN 56560 Working Model: Onsite Employee Type: 1.0 FTE - Full Time Schedule: Monday through Friday 6:30AM - 3:00PM At Sagent Behavioral Health, we believe profound change is possible. We are one of the largest behavioral health organizations in the Midwest— with 2,000+ team members across 80+ locations in five states—to offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point. Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you— from salary to production-based models. Responsibilities Provide ongoing observation and support to Front Office Associates and the Front Office Registration staff to ensure efficient daily operations. Dedicate approximately 30% of weekly in-office time to coaching support staff, providing feedback, overseeing front desk activities, and adjusting workflows as needed. Escalate staff concerns or performance issues to the Office Manager and/or Administrative Operations Supervisor in a timely manner. Support onboarding and training efforts for new support staff in partnership with Support Training Coordinators. Assist with front office operations and support staff responsibilities as needed to maintain workflow continuity. Open or close the clinic as required to ensure appropriate coverage. Maintain a foundational understanding of billing processes and insurance coverage. Complete additional projects and assignments as directed by leadership. Requirements High school diploma or equivalent. Experience working in health care facilities and an interest in behavioral health preferred. Ability to lead a small Front Office team successfully. Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50 lbs. Compliance with all HIPAA related regulations will be strictly enforced by management. Benefits Medical, Dental, Vision 401k Long Term Disability Short Term Disability Life Insurance PTO and Paid Holidays Compensation This is a non-exempt position. Total earnings will start at $19.00 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2. Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr