Ocean Export LCL Supervisor - Des Plaines, IL

Ocean Export LCL Supervisor - Des Plaines, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

Pay Range: $91,289 $114,112 annually, plus eligibility for a discretionary annual bonus. Shift: Days Monday - Friday 8:00am to 5:00pm Location: 1333 Mt. Prospect Rd., Des Plaines, IL 60018

Position Summary: As the Ocean Export LCL Supervisor, you will lead the day-to-day execution of CEVA's Ocean Less-than-Container Load (LCL) export operations. This role oversees both on-site and remote team members to ensure operational excellence, service quality, and workflow efficiency across a fast-paced global logistics network. You will be responsible for leading a high-performing team, maintaining strong customer and carrier relationships, ensuring regulatory compliance, and driving continuous process improvements that support operational and financial success.

Primary Duties and Responsibilities:

• Lead daily Ocean Export LCL operations, ensuring the accurate and timely processing of bookings, routing, documentation, and cargo consolidations.
• Supervise, coach, mentor, and develop a team of export agents by providing ongoing training, performance feedback, and career development opportunities.
• Manage customer escalations with urgency and professionalism, ensuring timely resolution, service recovery, and a positive customer experience.
• Collaborate with ocean carriers, Container Freight Stations (CFS), and CEVA's global network to optimize service performance, capacity, and cost efficiency.
• Ensure compliance with all applicable international trade regulations, CEVA Standard Operating Procedures (SOPs), and customer-specific requirements.
• Identify operational inefficiencies and implement process improvements that enhance accuracy, productivity, service quality, and overall workflow stability.
• Monitor key performance indicators (KPIs), operational metrics, and shipment volumes, providing regular reporting and actionable insights to leadership.
• Support financial performance by ensuring billing accuracy, monitoring costs, improving file profitability, and maintaining operational controls.
• Foster a collaborative, customer-focused culture that promotes accountability, teamwork, and continuous improvement.

Education and Experience:

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
• Minimum of four (4) years of experience in logistics, freight forwarding, or international transportation.
• Previous supervisory or team lead experience within a freight forwarding or logistics environment preferred.
• Minimum three (3) years of hands-on Ocean Export experience, including extensive knowledge of LCL operations strongly preferred.

What Do We Have To Offer?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.