Client Care Liaison

We're seeking an exceptional Client Care Liaison to join our dynamic criminal defense law firm based in Fort Lauderdale, Florida. Our team of passionate professionals is devoted to providing the highest-quality defense for the South Florida community.This role is the critical bridge between our prospective clients, our sales team, and our legal department. You'll be one of the first voices callers hear when they're having the worst day of their lives, and you'll also be the steady, reassuring hand that walks new clients through onboarding after they hire the firm. You'll gather the information our attorneys need to build early defense strategies, collect documents and evidence, and ensure every signed client is fully transitioned to our legal team within 48 hours.Are you passionate about helping people in crisis? Do you have the natural ability to calm someone down, listen carefully, and guide them to the next right step? Our ideal candidate is someone whose warmth and empathy carry over the phone — someone who is also relentlessly organized.Do you thrive in a fast-paced environment where no two clients are the same? Are you the person who notices the missing signature, the typo on the intake form, the document that still hasn't come back? Do you enjoy working cross-functionally with salespeople, case managers, and attorneys to keep everything moving? Are you comfortable working independently while still knowing when to ask for help? If yes, we want to meet you.Our firm provides a selection of benefits, including:Health insurance3% company contribution to a retirement plan with eligibilityPaid time offPaid holidaysWork from Home DayThe opportunity to work with a dedicated team of criminal defense professionals who genuinely love what they do