Recovery Specialist II

Role Independently manages moderately complex delinquent accounts and executes recovery strategies to minimize losses. Handles escalated collection activities such as repossessions, early-stage foreclosure processes, and skip tracing. Exercises sound judgment in member negotiations while ensuring compliance with applicable regulations. Serves as a reliable contributor and backup resource across recovery functions. Major Duties and Responsibilities Description Understand the Fair Debt Collections Practice Act and adhere to it as required and in spirit. Responsible for collection of delinquent accounts including soliciting payment arrangements, interviewing members to determine reason for continued delinquency, taking appropriate action to resolve the account (could include suggesting loan modifications or loan workouts), counseling members concerning financial obligations and offering suggestions and alternatives, initiating further action as deemed necessary (i.e. repossession, legal action, foreclosure). Conduct skip tracing as necessary for the recovery team using all available resources including social media to locate members. Post loan payments. Responsible for safe deposit box collections and mechanic and storage liens. Monitors and collects on delinquent mortgages ensuring all regulatory notices such as HUD/SCRA are sent to each borrower as required. Perform preliminary foreclosure activities such as ordering drive by appraisals, researching property values and lien positions, and recommending foreclosure actions Manages the full repossession lifecycle for defaulted loans-from initiating repossessions through liquidation-while ensuring compliance with policies and regulations. Secures and maintains collateral, coordinates with vendors, and oversees marketing and sale processes. Tracks expenses, reconciles accounts, and reviews GL activity for accuracy. Handles required legal notices, title documentation, and deficiency balance collections, and explores recovery options such as refunds. Act as resource for Credit Unions staff regarding collection accounts, bankruptcy accounts, accounts affected by legal levy, charge offs, member fraud, accelerations and OFAC disqualifications. Help perform charge off loan transactions when and if needed. Understand consumer bankruptcy filing and its impact on the collection of member accounts. Monitor member bankruptcy filing, assisting with account maintenance, court filings, and member/attorney correspondence when needed. Ensure member files are maintained in good order and imaged and indexed correctly, including maintenance of repossession expenses, copies of required legal notices, etc. Work with third party loan services as required regarding collection of delinquent accounts. Review delinquent credit line and credit card accounts for closure in compliance with Credit Union policy. Prepare written recommendations for closure for submission to Director of Risk. Coordinate closure of open lines of credit including notification to member/notice of adverse action Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, the Right to Financial Privacy Act, and the Office of Foreign Assets Control, in addition to all company policies. Knowledge and Skills

EXPERIENCE

Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES

A high school degree or GED is required.

INTERPERSONAL SKILLS

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

OTHER SKILLS

Basic automotive knowledge and the ability to operate a manual transmission vehicle are required for potential asset repossession activities. Proficiency in spoken Spanish is an asset. This position may be eligible for a hybrid remote work arrangement ADA Requirements PHYSICAL REQUIREMENTS Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Acknowledgment Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any period of time. Topside FCU is an equal opportunity employer with respect to all protected groups, including protected veterans and individuals with disabilities. Topside FCU conforms to all applicable federal, state, and local laws. This policy does not override or alter any regulatory obligations that may apply to specific roles or departments.