Operations Manager

General ManagerLocation: Houston, TX Expected Income: Up to $300,000 / AnnuallyWest Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!Purpose of PositionThe General Manager will be responsible for the achievement of all monthly, quarterly, and yearly targets, metrics, and financials at the assigned branch including Sales, Installation, Customer Service, and administrative compliance.Key Role AccountabilitiesStrategic LeadershipDevelop and execute the branch business plan aligned with company objectives.Analyze market, customer, and competitive trends to identify growth opportunities.Develop training, hiring, induction, and retention strategies to maintain required capacity.Monitor headcount, backlog, conversion, and other key branch metrics.Partner with division and corporate leadership to ensure alignment.Financial ManagementOwn branch P&L, revenue, profitability, gross margin, and operating expenses.Identify and implement opportunities to improve financial performance.Sales & Market GrowthSet and achieve quarterly net sales targets.Lead sales systems and performance to drive branch growth.Operational ExcellenceOptimize inventory, resources, fleet, facilities, and operational processes.Monitor KPIs, quality, productivity, and customer service.Build and support a high-performing installation team focused on one-day installations and minimal service needs.Customer ExperienceChampion a 5-star customer experience across all branch operations.Compliance & SafetyEnsure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.Foster a safety-first culture.Collaboration & CommunicationServe as the primary link between branch operations and division leadership.Metrics & KPIsOwn branch performance and profitability across key metrics, including:Net Income & Net Sales VolumeNSLI & Installed RevenueInstallation FPY & RIDAccounts Receivable & Cost of Goods SoldCS CasesBacklog ConversionMonitor compliance metrics and ensure all standards are met.CompensationCompetitive base salary with commission and bonus opportunitiesExpected first year income earnings up to $300K+BenefitsPaid training and unlimited professional growth potential!Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)401(k) Retirement Plan with company matchHSA plan with company matchPaid holidays and paid time off (PTO)Employee Discount ProgramMinimum RequirementsIndustry knowledge and a proven track record of success in the Construction and Home Improvement industryDemonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep the promises of our company to our customersRelentless focus on customer service.Strong leadership capabilities with a focus on team success & employee engagementMust have a valid smart phone or smart device in order to log into Company required systems using two-factor authenticationValid Driver's License with a clean driving recordCulture and CommunityWe believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers for the last 4 consecutive years. This includes recognition in Leadership, Purpose & Values, and Compensation & Benefits.West Shore Home strives to Bring Happiness to Every Home ® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.