Account Manager

The Account Manager builds positive, productive and trusting relationships with a portfolio of clients, develops new business from existing clients and actively seeks out and identifies new opportunities. The Account Manager is responsible for developing strong relationships with client partners, connecting with key business executives and stakeholders and collecting information on how to best serve our clients. This person acts as a liaison with cross functional internal teams (including sales, project management and operations) to ensure timely and successful delivery of business solutions according to client needs.


Requirements

Duties and Responsibilities: List essential duties and responsibilities.

• Serves as the primary point of contact, providing assisting clients via phone, email and virtual meetings.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis by obtaining client feedback and working with management to recommend service improvements to strengthen client relationships.
• Develops innovative approaches to improve client service efficiency.
• Develops quality service programs and business strategies to ensure client retention and new business opportunities
• Clearly communicates and provides project updates on a consistent basis to internal and external stakeholders about initiatives, strategy, adjustments, and progress, acts as primary contact for client inquiries and concerns
• Schedules meetings and phone conferences between clients and management
• Directs, prepares and leads client facing meetings including onsite/virtual engagement debrief, monthly operating reviews and follow up action items; identifies client issues/needs, advocates and oversees resolution initiatives.
• Collaborates with project management team to ensure resource availability with client specific education sessions for large scale on-site/virtual engagements and promotional conference events; plans and identifies logistical needs, agendas, communication tracking, data collection, case samplings and post engagement follow up.
• Collaborates with sales team to identify and grow opportunities within territory and assist with challenging client requests or issues requiring escalation as needed.
• Monitors and analyzes customer usage of services according to contracted agreements and maintains a database of client service and communication documents.
• Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships
• Stays current in job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES: Abilities may be accessed through written, verbal, and other evaluation methods.

• Proven experience as an Account Manager , Key Account coordinator, Sales coordinator or relevant role; Healthcare consulting experience preferred.
• Formidable organizational skills, ability to multi-task and manage various project elements simultaneously.
• Proven success in building and managing relationships with direct client contacts and high-level executives, providing the utmost professionalism and customer service.
• Demonstrates the ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and c-level; Healthcare experience preferred
• Utilize industry best practices, techniques, and standards
• Knowledge of core hospital system departments/infrastructure helpful.
• Experience with CRM Software (i.e Salesforce, ZOHO CRM or Hubspot) and MS office suite (particularly Excel)
• Proven ability to juggle multiple account projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities; strong written and verbal communication skills
• Ability to work independently, needing minimal supervision.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS: List preferred/required work experience, education, and certifications.

• Bachelor's degree in Business, sales or relevant field. MBA or MHA a plus.
• Prior Account Manager and/or management experience preferred.
• Previous experience in Healthcare Revenue Cycle services preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: List physical demands and usual work conditions.

• Conditions typically associated with an office environment. While performing the essential duties and responsibilities, the employee is regularly required to talk or hear. May be frequently required to sit, stand, or walk. Moderate to prolonged reading, typing, and computer work. Ability to perform tasks involving physical activity that may include lifting up to 25 pounds. Subject to exposure to all environmental hazards associated with healthcare and office work.

Our Culture at Brundage:


At Brundage , we believe that people are the heart of our success. We're proud to have been named one of the Tampa Bay Business Journal's Best Places to Work in both 2024 and 2025 , and to be recognized as one of the Fast 50 fastest-growing companies for the past three years.


We foster a culture of recognition, connection, and care . Daily team touch-bases keep us aligned and energized, while thoughtful gestures during life events remind our employees they're truly valued. Whether it's celebrating wins or supporting one another through challenges, Brundage is a place where people feel seen, supported, and inspired to do their best work.


Salary Description


52,634-70,178