Desktop Support Analyst II

Desktop Support Analyst IIJoin DYOPATH as a Desktop Support Analyst II. Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members.Why You'll Love Working HerePurpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day)Growth & Development – Opportunities for certifications, skill-building, and career progressionTeam-Oriented Culture – Collaborate with supportive colleagues in a high-performing environmentRecognition & Impact – Your expertise directly improves user experience and operational efficiencyBenefitsMedical, Dental, and Vision coverageLife insurance401(k) with company matchPaid holidays, including "You Pick a Day"FSA and HSA optionsPet insuranceAdditional benefits availableRole OverviewLocation: On-Site (Tucson, AZ)Schedule: 1st Shift; Monday through FridayPay Rate: $25Your Mission as a Desktop Support Analyst IIProvide advanced technical support for desktops, laptops, mobile devices, and peripheralsAnalyze and resolve complex user incidents and service requestsInstall, deploy, and maintain hardware and software systemsTroubleshoot issues via in-person, phone, or chat supportManage and resolve tickets using internal or client ticketing systems while meeting SLAsPerform system updates, including Microsoft security patches, antivirus updates, and application upgradesSupport networking-related issues and endpoint connectivityOrder and manage hardware parts for maintenance and repairsCreate, update, and maintain knowledge base documentationAct as a liaison with third-party vendors and techniciansConduct root cause analysis (RCA) for recurring issuesDocument processes and develop clear procedures for self-service capabilitiesMentor and support Level I and Associate Desktop Support AnalystsParticipate in continuous improvement initiatives and operational enhancementsWhat You Bring to the TeamEducation & CertificationsRequired: Bachelor's degree in Computer Science, IT, or related field OR 4+ years of equivalent work experienceA+ CertificationPreferred:Network+ CertificationPrior experience as a Desktop Support Analyst IExperience & SkillsStrong experience supporting PC hardware and peripheral devicesIntermediate to advanced troubleshooting skills (hardware & software)Experience with Microsoft O365 Suite and SharePointFamiliarity with Active Directory and user supportKnowledge of ITIL or change management practicesAbility to perform root cause analysis (RCA)Experience supporting mobile devices (preferred)Proficiency with ticketing systems and incident trackingExcellent written and verbal communication skillsStrong customer service mindsetOther RequirementsValid driver's license with acceptable driving recordAbility to pass a background check prior to hireHighly detail-oriented with strong organizational skillsAbility to prioritize tasks and meet deadlines in a fast-paced environmentCollaborative team player with sound judgmentWhy This Role MattersAs a Desktop Support Analyst II, you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement.Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.