RESTAURANT SUPERVISOR/EXPERT

Position Number: 22092238 Location: Queen Wilhelmina State Park -PT46 County: Polk Anticipated Starting Salary: $43,088.03 Position will serve as the Assistant Restaurant Manager at Queen Wilhelmina State Park in Mena, AR. The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.Position Information Job Series: Restaurant – Career PathClassification: Restaurant Supervisor/ExpertClass Code: RRE02PPay Grade: SGS04Salary Range: $43,088- $63,770Job Summary The Restaurant Supervisor/Expert is responsible for overseeing daily restaurant operations within an Arkansas state park, lodge, or other government-managed food service facility. This position ensures exceptional guest experiences, adherence to state food safety regulations, and the efficient management of restaurant staff, inventory, and service quality.Primary Responsibilities The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise daily restaurant activities, ensuring smooth operations during meal service. Enforce food safety and sanitation standards, complying with Arkansas Department of Health regulations. Oversee food preparation and presentation to maintain quality and consistency. Assist in inventory management, ordering, and cost control to prevent waste and shortages. Train, schedule, and supervise servers, hosts, and kitchen staff to ensure efficient service. Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Handle customer concerns and complaints professionally and effectively. Monitor dining areas for cleanliness, orderliness, and guest satisfaction. Assist in budgeting, sales tracking, and financial reporting. Monitor labor costs, food costs, and operational expenses to optimize efficiency. Support revenue-generating initiatives, such as special promotions or seasonal menus. Ensure compliance with Arkansas food safety, alcohol service, and labor laws. Maintain proper licensing and certifications for food handling and alcohol service. Conduct safety and sanitation inspections to meet public health standards. Ensure compliance with Arkansas food safety, alcohol service, and labor laws.Knowledge and Skills Strong supervisory and team-building skills. Ability to train, motivate, and coach staff in a fast-paced environment. Effective problem-solving and decision-making abilities. Excellent interpersonal and conflict resolution skills. Ability to handle guest complaints and resolve service issues diplomatically. Strong verbal and written communication skills for interacting with guests and staff. Experience with restaurant budgeting, cost control, and inventory management. Knowledge of pricing strategies, menu planning, and food waste reduction. Ability to analyze sales trends and make operational adjustments as needed. Understanding of culinary techniques, food preparation, and beverage service. Familiarity with Arkansas health department regulations.Minimum Qualifications At least two years of experience in food service management, restaurant operations, or hospitality leadership, or a related field.Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.Licensure/Certifications Must obtain and maintain ServSafe Food Manager Certification within six months of hire. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.