Techno-Functional Program Manager

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Role Overview

We are seeking an experienced Techno-Functional Program Manager to lead strategic POS integration initiatives across our global hospitality portfolio. This role will own end-to-end delivery of programs including POS migrations, new rollouts, interface enhancements, and operational technology transformations.

The ideal candidate combines strong Tech PM who can drive API Integrations with Hospitality applications, program management skills, and deep hospitality domain knowledge to successfully partner with Product, Property Operations, hotel teams, technology teams, and external vendors.

Key Responsibilities

• Lead one or more strategic POS and hotel technology programs from initiation through deployment.
• Manage program plans, timelines, risks, dependencies, budgets, and executive reporting.
• Coordinate cross-functional teams including Product, Operations, Property Staff, Engineering, and Vendor partners.
• Drive POS migrations, system rollouts, interface implementations, and technology upgrades.
• Manage internal project teams and third-party vendors to ensure successful delivery.
• Facilitate requirements gathering, testing, deployment planning, and operational readiness.
• Track program health, resolve issues, and provide regular updates to senior leadership.
• Support change management and adoption across hotel properties.

Required Qualifications

• 8+ years of Program/Project Management experience in enterprise technology initiatives.
• 5+ years of hospitality industry experience.
• Proven experience leading POS implementations, integrations, migrations, or related property technology programs.
• Strong understanding of hospitality systems including POS, PMS, payments, loyalty, and third-party integrations.
• Experience managing both direct and vendor teams.
• Excellent stakeholder management, communication, and executive presentation skills.
• Ability to work effectively with Product, Property Operations, hotel staff, technology teams, and external vendors.

Preferred Qualifications

• Experience with hotel brands or large hospitality organizations.
• Knowledge of Oracle Simphony, Agilysys, NCR, Toast, or similar POS platforms.
• Familiarity with APIs, middleware, and systems integration concepts.

Success Profile

A successful candidate is a hands-on Tech PM who can bridge business and technology, manage complex stakeholder environments, and drive successful deployment of hospitality technology initiatives on a scale.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.