Network Support Specialist

Job Description

Job Description

Job Title: Network Support Specialist           Department: Management Information Systems

Reports to: MIS Manager                              Effective Date: 05/01/2026

Job Summary:

The Network Support Specialist is responsible for supporting and managing our IT infrastructure. Responsibilities include support, administration, and implementation of the company’s desktops, laptops, on-premises and cloud servers, applications, and cloud networking.

Supervisory Responsibilities:

·         None.

Duties/Responsibilities:

Required Skills/Abilities:

·         Support all email systems and support software.

·         Support network infrastructure, WAN, LAN, Routers, Switches, APs, VPN, Firewalls.

·         Support Server infrastructure, Rack Servers, SAN hardware, UPS systems.

·         Ability to lead and execute technical or infrastructure upgrades from inception to successful deployment.

·         Diagnosing Layer 1-3 issues, from physical cabling and transceivers to logical routing protocols.

·         Investigate and resolve perceived system hardware and software malfunctions and contact appropriate supplier support personnel as required.

·         Install new software releases, upgrade systems, evaluate and install patches, and resolve software-related problems.

·         Install and support all endpoint protection software.

·         Prepare and maintain required system documentation of all responsible business systems, application servers, and network configuration.

·         Implement security systems that will provide detection, prevention, containment, and deterrence mechanisms to protect and maintain data integrity.

·         Support compliance in the areas of system security, user access, resource access, and authentication.

·         Determine ‎software compatibility, equipment needs, required networking file storage needs, etc.

·         Install, troubleshoot, and resolve hardware and ‎software issues for new and existing workstations, printers, and peripherals.

·         Serve as a technology support staff team member ‎providing platform independent technical assistance.‎

·         Other duties as assigned.

Education and Experience:

·         Associate or Bachelor’s degree in Computer Science, Information Systems, or a related field, preferred. Equivalent combination of education and relevant work experience will be considered.

·         Three or more years of experience in network support.

·         Fortinet, HPE, Dell experience preferred.

Physical Requirements:

·         Prolonged periods of sitting at a desk and working on a computer.

·         Comfortable working on a shop floor.

·         Must be able to lift to fifty pounds at times.

Dexter Fastener Technologies, Inc. (Dextech) is a Tier 1 automotive supplier located west of Ann Arbor, MI. Together with our international affiliated companies, we have over 75 years of total experience. Dextech has a reputation for answering the most demanding automotive fastener applications along with a strong commitment to quality and continuous improvement. Dextech provides consistent quality, delivery, and technical support in its products and services.

Company Description

Dexter Fastener Technologies, Inc. (Dextech) is a Tier 1 automotive supplier located west of Ann Arbor, MI. Together with our international affiliated companies, we have over 75 years of total experience. Dextech has a reputation for answering the most demanding automotive fastener applications along with a strong commitment to quality and continuous improvement. Dextech provides consistent quality, delivery, and technical support in its products and services.