Program Manager

Lead a Team That Changes LivesWe're seeking a dynamic, mission-driven leader to oversee our Assertive Community Treatment (ACT) team—an evidence-based program supporting individuals with serious mental illness in the community.As Program Manager, you'll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.What You'll DoTeam Leadership & SupervisionSupervise and support a multidisciplinary team (therapists, nurses, case managers, peer specialists)Provide clinical and administrative oversightCoach staff to manage complex cases and crisis situationsFoster a culture of accountability, collaboration, and resilienceProgram OperationsEnsure fidelity to the ACT model and best practicesMonitor caseloads, staffing ratios, and service deliveryOversee scheduling, coverage, and daily team meetingsManage program performance metrics and outcomesQuality & ComplianceEnsure compliance with state, federal, and payer requirementsPrepare for audits and maintain documentation standardsImplement continuous quality improvement initiativesCommunity & System CoordinationCollaborate with hospitals, courts, housing providers, and community partnersSupport referrals, admissions, and transitions of careRepresent the program in community meetings and stakeholder groupsWhy This Role MattersYou'll directly impact both client outcomes and staff retentionYou'll shape team culture in a high-need, high-impact settingYou'll have the autonomy to improve systems—not just maintain themWhat We're Looking ForIndependent clinical license (LCSW, LPC, LMFT, etc.)3–5+ years of experience in community mental health or ACT (or similar programs)Prior supervisory or leadership experience strongly preferredStrong crisis management and decision-making skillsAbility to balance clinical, administrative, and operational demandsWhat We OfferCompetitive salary & BonusClinical supervision and leadership development opportunitiesSupportive executive leadership and manageable span of controlAutonomy in program managementGenerous PTO + holidaysThe Kind of Leader Who Thrives HereCalm under pressure and confident in crisis situationsAble to support staff without micromanagingOrganized but flexible in a constantly changing environmentPassionate about serving high-need populationsCommitted to building and retaining strong teams