Medical Support Assistant

Medical Support Assistant (Remote)(Must Sit In Montana)Support Our Nation's Veterans We are seeking motivated Medical Support Assistants (MSAs) to support the VA Network. In this role, you will serve as a critical member of the patient care team, helping Veterans access healthcare services by coordinating appointments, managing referrals, maintaining patient records, and providing exceptional customer service. This is an excellent opportunity for candidates with healthcare administration, patient access, scheduling, customer service, or medical office experience who are looking to make a meaningful impact while working remotely. Responsibilities Schedule and coordinate patient appointments in accordance with VA guidelines Process, review, and track electronic consults and provider orders Coordinate community care referrals using VA systems Answer and route incoming calls while providing excellent customer service Assist Veterans with questions and connect them with the appropriate care teams Verify and update patient demographic information Support patient flow and administrative functions Assist Patient Aligned Care Teams (PACT) with daily administrative tasks Maintain accurate documentation within electronic medical record (EMR) systems Ensure compliance with HIPAA, privacy, and security requirements Collaborate with providers, nurses, and administrative staff to support quality patient care Required Qualifications High School Diploma or GED Minimum 6 months of customer service experience Strong computer and data entry skills Typing speed of 50+ words per minute Basic knowledge of medical terminology Excellent verbal and written communication skills Strong attention to detail and organizational abilities Ability to work effectively in a fast-paced healthcare environment Preferred Qualifications Medical office, healthcare administration, patient access, or medical receptionist experience Experience with appointment scheduling and care coordination Experience working with EMR/EHR systems Knowledge of healthcare referrals and consult management Veterans Affairs (VA) or federal healthcare experience Community care coordination experience Why Join Us? 100% Remote position Monday-Friday schedule No nights, weekends, or holidays Long-term contract opportunity with extension potential Gain experience within one of the nation's largest healthcare systems Support Veterans and make a meaningful difference every day Location Requirement: Candidates must reside within 50 miles of an approved VA facility. Job Type & Location This is a Contract position based out of Denver, CO. Pay and Benefits The pay range for this position is $18.19 - $20.87/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Nov 13, 2026. Workplace Type This is a fully remote position. #J-18808-Ljbffr Actalent