Contract Logistics IT Support Specialist

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

‎

As the IT Support Specialist, you are responsible for providing systems support across operations management, customers, and warehouse floor users. This role serves as a key liaison for order, SKU, and location management within warehouse management systems (WMS), while delivering shop floor technical support, troubleshooting system-related issues, and coordinating the escalation and resolution of warehouse technology incidents to ensure operational continuity and customer satisfaction. 

How you create impact

 Primary shop floor support for local site system operational issues including:

First level contact for shop floor / operations management issues
Basic troubleshooting of order management and stock management issues 
Work with users on preventative action based upon findings
Support ticket creation / escalation and follow up

 Ongoing support / coordination of WMS and related systems to include:

Warehouse (location) and customer (article) maintenance
Identification of process changes that will impact system documentation (i.e. work instructions)
Local user training as possible
Hardware (printers, RF guns, network etc.) troubleshooting with the assistance of helpdesk
Supporting release management activities led by IT team (i.e testing new functionality, verifying document changes etc.)

 Support of local users regarding coordinating reporting requirements.

 Participating in trainings led by IT team to be able to provide first level of support with minimal supervision

What we would like you to bring

 3+ years experience in shipping/receiving, inventory control, operations management with hands on warehouse systems usage/experience
 Operational knowledge / ability to troubleshoot warehouse system (WMS) environments.
 knowledge of customer requirements as it relates to system setup
 ability to work between warehouse system capabilities and local operational processes (order management, inventory, receiving, and shipping)
 Strong interpersonal skills (communication, teamwork, positive attitude)

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI- On-Site 
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.